Field Services Engineer

Milestone Inc.; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

70% medical premium coverage

401k contributions after 90 days

Paid training and professional development

Job summary

A leading provider of lab equipment solutions is seeking a motivated Field Service Engineer to join their team. The ideal candidate will provide technical and service support, maintain strong client relationships, and travel extensively within the Northeast region. This role offers a competitive salary in line with experience and benefits including medical coverage and 401k contributions.

Qualifications

• 3-5 years of successful field service experience in laboratory equipment or similar relevant industry.
• Ability to travel extensively overnight (up to 4 clients per week).
• Excellent oral and written communication skills.

Responsibilities

• Provide technical and service support across all product lines.
• Support clients with quality customer service and support.
• Maintain client loyalty through education and driving referrals.

Skills

Field service experience

Communication skills

Electromechanical expertise

Time management

Microsoft Office

Education

Bachelor’s Degree in Chemistry or Electromechanical Engineering

Tools

Salesforce

Job description

This range is provided by Milestone Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Additional compensation types

Annual Bonus

Field Service Engineer: Northeast (Remote)

Ideal location for the candidate will be between Shelton, CT and Philadelphia, PA. Must reside in the Northeast region. Must be within 2 hour drive to a major airport.

About Milestone:

Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

Who we are looking for:

We are looking for someone to join our team as a Field Service Engineer. We are looking for a motivated individual to support clients with quality customer service and support. This candidate needs to live within their territory and be a drivable distance to a major airport.

Responsibilities

You will be responsible for providing technical and service support across all our product lines. During on-site visits you will help maintain client loyalty through education with Take-15 and driving milesCARE referrals. The ideal candidate will be someone who can take direction and then work independently. You must be comfortable in a client facing role and with extensive overnight travel. You will be responsible for 4 client visits on average per week within your region.

What you can expect in the Field Service Engineer role at Milestone:

• Field Support: Provide field support through installation, major maintenance, and preventative maintenance (average 16 work orders per month for your region).
• Client Relationship Building: Serve as a trusted resource for clients, maintaining long‑term loyalty and providing answers to technical questions in a clear and concise manner.
• Product Knowledge: Develop expertise in our equipment and become the go-to support for technical questions in the field.
• Post Sales Support: Identify additional accessories/consumables and instrument opportunities.

Required skills:

• 3-5 years of successful field service experience in laboratory equipment or similar relevant industry
• Ability to travel extensively overnight (up to 4 clients per week)
• Electromechanical expertise, and the ability to present technical information in a clear, concise manner
• Excellent oral and written communication skills, excellent time management skills, ability to work independently
• Proficiency in Microsoft Office
• Must have a valid driver's license and clean driving record

Preferred skills:

• Bachelor’s Degree in Chemistry, Electromechanical Engineering, or STEM areas
• Expertise or aptitude for inorganic and organic chemistry applications
• Experience with Salesforce

Benefits Milestone will offer you:

• We will cover 70% of your medical premium and 60% of any spouse/dependents
• STD, LTD, and Basic Life Insurance coverage at no cost to you
• You can contribute to the 401k after 90 days of service, we will contribute 3% of your salary after 1 year of service
• Paid training and professional development opportunities.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Engineering, and Quality Assurance

Industries

Industrial Machinery Manufacturing and Chemical Manufacturing

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