Field Service Tech: Instrumentation & Training Expert

Mettler Toledo AG; Colorado; On-site; USD 70,000 - 95,000; Full time

Job summary

Mettler Toledo AG in Colorado seeks a Field Service Technician/Engineer to perform on-site installations, repairs, preventive maintenance and customer training for AutoChem instrumentation, software, and related applications.

You will act as a trusted advisor to customers, coordinating with Sales, Service and Support, and delivering value-added service while upholding safety standards in diverse customer environments. Travel will be substantial.

Qualifications

• On-site service experience with instrumentation.
• Strong customer-service mindset and communication.
• Ability to travel frequently and adhere to safety protocols.

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of AutoChem instrumentation.
• Establish and maintain the 'Trusted Advisor' role for customer interactions through exceptional service and product knowledge.
• Successfully complete advanced and expert level instructor-led service product training.
• Document, communicate and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, track and execute service assignments to completion.
• Document and report scheduling, utilization and escalation in a timely manner.
• Feedback non-conformance issues for quality enhancements and technical bulletins.
• Manage and control field inventory.
• All other duties as assigned.

Job description

Mettler Toledo AG in Colorado seeks a Field Service Technician/Engineer to perform on-site installations, repairs, preventive maintenance and customer training for AutoChem instrumentation, software, and related applications.

You will act as a trusted advisor to customers, coordinating with Sales, Service and Support, and delivering value-added service while upholding safety standards in diverse customer environments. Travel will be substantial.