Field Services Engineer — Onsite Tech & Training Expert

NRT Technology Corp.; Mississippi; On-site; USD 42,000 - 64,000; Full time

Job summary

NRT Technology Corp. is seeking a skilled hardware/software technical support specialist to install, troubleshoot, and train customers on the NRT solution.

You will develop and maintain customer relationships in your region, reporting to the Implementation Specialists Manager in Toronto, Canada. Responsibilities include evaluating systems, providing remote/onsite support, and conducting training for technical and sales aspects.

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school and/or comparable work experience.
• At least 2 years of experience in PC hardware, software, and network troubleshooting.
• Proficient with Windows OS platforms (PC and Server) and Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Excellent customer service skills and a professional demeanor at all times.
• Above average written and verbal communication and time management skills.
• Ability to work independently and communicate effectively with all levels of professional staff.
• Prior experience with casinos or the development of products for the gaming industry is an asset.
• Applicants with A+ and other accredited certifications are highly considered.

Responsibilities

• Evaluate customer systems and procedures to best assist with the installation of equipment.
• Provide support on NRT equipment and services via phone, email, or in person.
• Interact with all levels of management and departments both internal and external.
• Conduct on-site and remote training of both technical and sales aspects of the products and services.
• Represent NRT’s image and brand professionally at all times with customers and partners.
• Extensive travel – up to 75%.

Skills

PC hardware

Software troubleshooting

Windows OS

Microsoft Office

Customer service

Independent work

Communication

Gaming industry

A+ certification

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

NRT Technology Corp. is seeking a skilled hardware/software technical support specialist to install, troubleshoot, and train customers on the NRT solution.

You will develop and maintain customer relationships in your region, reporting to the Implementation Specialists Manager in Toronto, Canada. Responsibilities include evaluating systems, providing remote/onsite support, and conducting training for technical and sales aspects.