Field Services Engineer | On-Site IT Support

Brightway Living & Learning; Town of Smithtown (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

403(b) retirement plan

Tuition reimbursement

Paid time off

Job summary

Brightway Living & Learning, a premier non-profit on Long Island, seeks a Field Services Engineer to provide hands-on technology support across campuses. You’ll set up laptops and phones, fix printers, and troubleshoot software glitches while guiding users remotely or on-site.

You’ll document solutions, assist with Active Directory and Exchange administration, and participate in an on-call rotation to ensure continuous tech availability for staff and programs.

Qualifications

• HS Diploma or equivalent required.
• Minimum of 2 years experience in end-user support and/or help desk mandatory.
• Certifications a plus.
• Experience with call tracking / ticket management system and asset inventories.
• Proficient with Helpdesk Standards Methodology preferred.
• Ability to image, install, configure, and troubleshoot desktop hardware and peripherals.
• Install, configure, and troubleshoot Windows 10, Mac and desktop applications.
• Re-install desktops and laptops as needed.
• Install, configure, and repair desktop and network printers.
• Configure and implement diverse network devices.
• Provide intermediate network troubleshooting.
• Experience with Mobile Devices and Mobile Device Management.

Responsibilities

• Lead or assist with hardware/software configuration, installation, troubleshooting and maintenance of devices (desktops, laptops, mobile devices, printers, MS applications).
• Provide onsite, telephone and email support for installation and configuration of networking equipment (routers, switches, wireless access points, telephony).
• Diagnose, troubleshoot and resolve technical issues.
• Active Directory and Exchange email administration.
• Provide basic user training as needed.
• Perform upgrades and routine maintenance on hardware and software.
• Move and install PCs, printers, and peripherals at multiple locations.
• Adhere to security procedures and document work.
• Stay up-to-date with new technologies and escalate complex issues when needed.
• Participate in on-call rotations for after-hours support.

Skills

End-user support

Help desk

Troubleshooting

Technical documentation

Customer service

Communication

Teamwork

On-call ability

On-site installation

Education

HS Diploma or Equivalent

Tools

Windows 10

Mac OS

Active Directory

Microsoft Exchange

HP/Aruba networking

Printers & peripherals

Mobile Device Management

Networking basics

Ticketing systems

Job description

Brightway Living & Learning, a premier non-profit on Long Island, seeks a Field Services Engineer to provide hands-on technology support across campuses. You’ll set up laptops and phones, fix printers, and troubleshoot software glitches while guiding users remotely or on-site.

You’ll document solutions, assist with Active Directory and Exchange administration, and participate in an on-call rotation to ensure continuous tech availability for staff and programs.