Field Services Engineer - Onsite & Remote Support

ECI; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

ECI in New York seeks a Field Services Engineer to deliver on-site and remote IT support to financial industry clients. You will troubleshoot desktop and server issues, install hardware and software, and coordinate with vendors.

Ideal candidates have 1–3 years of end-user support, strong communication, and a proactive, detail-oriented approach in a fast-paced environment. Occasional travel and after-hours work are possible.

Qualifications

• 1-3 years of end-user support experience.
• Strong written and oral communication.
• Willingness to learn and adapt in fast-paced environment.
• Ability to work onsite with clients; travel may be required.
• Detail-oriented with good analytical and problem-solving skills.

Responsibilities

• Provide on-site and remote IT support to financial clients.
• Troubleshoot desktop/server issues and perform hardware/software installs.
• Coordinate with vendors for upgrades and relocations.
• Maintain professional communication and presentation.

Skills

End-user support

Communication skills

Team player

Willingness to learn

Time management

Problem-solving

Education

College diploma or University degree in Computer Science or related field

Tools

Windows OS

VPN technology

Office 365

Active Directory

VMware/Hyper-V

Job description

ECI in New York seeks a Field Services Engineer to deliver on-site and remote IT support to financial industry clients. You will troubleshoot desktop and server issues, install hardware and software, and coordinate with vendors.

Ideal candidates have 1–3 years of end-user support, strong communication, and a proactive, detail-oriented approach in a fast-paced environment. Occasional travel and after-hours work are possible.