Client-Focused Field Services Lead (IT & Networking)

ECI; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver on-site and remote technical support to financial clients, including network and desktop troubleshooting, installations and upgrades. The role emphasizes high professionalism and client-facing communication.

Candidates should have a CS-related degree or equivalent experience, strong communication skills, and the ability to travel for engagements. Overtime and travel are expected in this fast-paced environment.

Qualifications

• Strong written and oral communication skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to travel for client engagements.
• Demonstrated analytical and problem-solving abilities.

Responsibilities

• Deliver first-class service and technical support onsite and remotely.
• Troubleshoot desktop, light server issues and perform installations/upgrades.
• Interface with high-profile financial clients with professionalism.
• Coordinate with vendors and manage internal/external tasks.
• Maintain documentation and incident tracking.

Skills

End user support

Communication

Problem solving

Time management

Willingness to learn

Team collaboration

Customer service

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

Office 365

MDM solutions

Active Directory/Exchange

VMware/Hyper-V

Public cloud basics

Job description

ECI is seeking a Field Services Engineer to deliver on-site and remote technical support to financial clients, including network and desktop troubleshooting, installations and upgrades. The role emphasizes high professionalism and client-facing communication.

Candidates should have a CS-related degree or equivalent experience, strong communication skills, and the ability to travel for engagements. Overtime and travel are expected in this fast-paced environment.