Field Services Engineer (Medical)

Esco; Horsham (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Esco is seeking a Field Service Engineer to ensure customers have a superior experience with IVF medical products. This role emphasizes hands-on problem solving, technical support, and training for customers in IVF clinics across the United States.

The ideal candidate will travel up to 85% across the US, install, test and service products, and assist the sales team with technical inquiries. A Bachelor's degree in engineering and strong communication skills are required.

Qualifications

• Bachelor's degree in engineering or related field.
• Strong client-facing and communication skills.
• Willingness to travel up to 85% across the US (occasional international).
• Ability to lift 50+ pounds.

Responsibilities

• Install, test, service and market IVF medical products at customer sites.
• Provide hands-on technical support and training to customers.
• Assist sales with technical inquiries and product recommendations.
• Inspect products in warehouse prior to shipment and ensure smooth installation.
• Maintain service logs and track parts/shipment with factory.
• Attend trade shows to support sales with technical knowledge.

Skills

Customer service

Technical support

Problem solving

Communication

Teamwork

Education

Bachelor's degree in engineering (biomedical/electrical/mechanical)

Job description

JOB PURPOSE:

The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products. This role requires superlative customer -facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This role will also assist with sales and introduce consumables from our partners Allwin when customer-facing within IVF clinics and territories in the US.

Job Requirements:

• 85% travel across US,(occasional International) to install, test, service, and market our products.
• Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
• Support our sales team on technical inquiries, and able to offer the most suitable products.
• Provide product and service training so customers are confident with our products.
• Inspect and test the products in warehouse prior to shipment, for smooth installation.
• Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
• Maintain a complete service log to keep track on service issues.
• Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
• Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
• Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
• Attend trade shows to assist in selling IVF medical equipment and Allwin consumables based on technical knowledge and field experience.

Requirements:

• Bachelor's degree in biomedical, electrical or mechanical engineering.
• Knowledge of life science applications and laboratory equipment.
• Possess valid US passport, driver's license, and credit card for traveling.
• Being able to lift 50+ pounds.
• Able to work in a team-based environment and help other team members in need.
• Able to pass the substance and background check.