Field Service Engineer I

CooperSurgical; Livingston (NJ); On-site; USD 59,756 - 79,675; Full time

Job summary

CooperSurgical in North America is seeking a field-based service professional to install, calibrate, maintain, repair, and validate IVF equipment. You will document service activity in D365 and support sales teams with basic technical help.

The role requires certifications to install equipment, strong troubleshooting skills, and willingness to travel up to 90–100%. A bachelor’s in a related technical discipline is preferred along with CRM experience.

Qualifications

• Basic understanding of medical device service.
• Foundational knowledge of microscopy and lab environments.
• Ability to follow procedures and work under guidance.
• Basic troubleshooting skills (electrical and mechanical).
• Strong organizational and communication skills.
• Familiarity with MS Office; CRM exposure preferred.
• Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.

Responsibilities

• Obtain certifications to install and service assigned IVF equipment.
• Perform equipment installations following standard procedures.
• Perform routine service, maintenance, calibration, and validation tasks.
• Provide basic technical support to customers and sales teams.
• Assist in troubleshooting and repair activities.
• Maintain accurate paperwork and device history records in D365.
• Support workshops and trade shows (setup and teardown).
• Manage travel logistics and expense reporting.
• Participate in training and team meetings.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Education

Bachelor’s degree in a related technical discipline

Biomedical Equipment education a plus

Tools

MS Office

CRM exposure

Job description

Job Description

This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance. Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.

Responsibilities

• Obtain certifications to install and service assigned IVF equipment
• Perform equipment installations following standard procedures
• Perform routine service, maintenance, calibration, and validation tasks
• Provide basic technical support to customers and sales teams
• Assist in troubleshooting and repair activities
• Maintain accurate paperwork and device history records in D365
• Support workshops and trade shows (setup and teardown)
• Manage travel logistics and expense reporting
• Participate in training and team meetings
• Perform other duties as assigned

Travel

Up to 90-100%

Work Environment

• Lifting of 50 lbs is common
• Contact with household cleaners

Qualifications

• Basic understanding of medical device service
• Foundational knowledge of microscopy and lab environments
• Ability to follow procedures and work under guidance
• Basic troubleshooting skills (electrical and mechanical)
• Strong organizational and communication skills
• Familiarity with MS Office; CRM exposure preferred
• Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records

Experience

• Experience in Medical Equipment Field Service or Service and Repair preferred.
• CRM business system operation.

Education

• Bachelor’s Degree in a related technical discipline or equivalent experience.
• Biomedical Equipment education a plus

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at [e-mail].

As an employee of CooperSurgical, you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $59,756 to $79,675. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.