Field Service Engineer

Catalyst Talent Strategy Consulting; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Los Angeles is seeking a Field Service Engineer to provide onsite and phone support for medical imaging equipment. The ideal candidate will have over 3 years of experience in servicing and troubleshooting electrical and electronic equipment, with a strong focus on customer satisfaction. This role involves engaging with customers to ensure that issues are resolved efficiently and supporting new product introductions.

Qualifications

• 3+ years of experience servicing/installing medical imaging equipment preferred.
• Experience servicing and troubleshooting electrical/electronic equipment.
• Strong customer service orientation.

Responsibilities

• Provide onsite and phone support for software and networking issues.
• Take ownership of customer experience and resolve problems promptly.
• Support new product introductions and installations.

Skills

Customer service

Technical troubleshooting

Interpersonal skills

Job description

TheField Service Engineer will also have direct input to the Director ofService, Operations and engineering teams. This input is critical tofurther enhance product reliability, operability, and serviceability on a global basis.

• Provide onsite support and phone support to fieldservice organization problems and product issues related to software,firmware, networking and their clinical applications
• Takepersonal ownership of the customer experience. Facilitate customersatisfaction through initiation of problem resolution and escalation.
• Engage the necessary resources for problem resolution in timely fashion.
• Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
• Support new product introductions and first of kind installations
• Responsible for status reporting to internal/external customer support teams
• Participate as a technical resource and or customer advocate as needed
• Provide technical and support to sales and applications as needed
• Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
• Reports to Director of customer service

Experiences, Knowledge, Skills and Abilities

• Experience servicing and troubleshooting electrical/electronic equipment
• Min. 3+ years of experience servicing/installing Medical imaging equipment CT & Nuclear preferred
• Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.
• Able to work independently
• Approximately 30% possible air travel
• Typical service area within 100 miles of metro region
• Strong sense of customer service with excellent interpersonal skills