Field Service Engineer 1

OSI Systems, Inc.; Philadelphia (Philadelphia County); On-site; USD 71,000 - 73,000; Full time

Job summary

Rapiscan, an OSI Systems company, seeks a Field Service Technician in the Philadelphia area to install, troubleshoot, repair and maintain Rapiscan systems with a focus on customer satisfaction and safety. You will follow service contracts, report outcomes, and coordinate with Customer Service for parts deliveries.

The role requires travel up to 75% and strong electronics repair skills, plus a valid driver's license and reliable transport.

Qualifications

• AS in Electronic Technology or Engineering with Mechanical experience.
• Technical degree or demonstrable mechanical ability.
• Military training may substitute for a degree.
• Knowledge of analog, digital and mechanical systems.
• 3 years in field service; x-ray industry desired.
• Networking hardware and software literacy.
• Database management and software/firmware protocols.
• Independent work and logical decision making.
• Strong written and verbal technical communication.
• MS Office proficiency.
• Oracle workflow management or ERP familiarity.
• Ability to work on-call and off-hours.
• Stand, bend, lift up to 50 lbs daily; outdoor work.
• Valid driver’s license and reliable transport.
• Willingness to travel domestically/internationally up to 75%.

Responsibilities

• Perform service and maintenance for Rapiscan systems as directed.
• Meet response times, report information, and manage customers.
• Communicate during visits to align with objectives.
• Coordinate parts delivery with Customer Service.
• Maintain Field Service Tool Set and organize documents.
• Submit labor, expense and materials reports per policy.
• Follow safety programs and document safety incidents.
• Provide system status updates via CRM and mobile devices.
• Carry company devices and be on call as required.
• Ensure proper calibration return of tools and equipment.
• Lead site activities and coordinate with customers during emergencies.
• Complete trainings within stated timelines.

Skills

Networking hardware

Software literacy

Database management

Programming (software/firmware)

Technical communication

Microsoft Office

Oracle ERP systems

Independent work

On-call availability

Valid driver's license

Reliable transportation

Education

AS in Electronic Technology or Engineering

Technical degree or demonstrable mechanical ability

Experience/military training acceptable in lieu of degree

Analog, Digital, Mechanical systems knowledge

Tools

Oracle workflow management

ERP systems familiarity

Job description

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Rapiscan is currently seeking a Field Service Technician to be part of our fast paced and quality focused team. The candidate for this position will be based in Philadelphia, PA area. A Field Service Technician has the primary responsibility of ensuring the users of Rapiscan’s maintained equipment are satisfied with its performance. The Field Service Technician will be required to provide basic installation, troubleshooting, diagnostic, repair, and maintenance support with total customer satisfaction in mind. This individual must demonstrate strong electronic repair and troubleshooting skills and knowledge.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phones and laptops and be on call as required.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency.
• Ability to complete all training courses within a timely manner with stated passing grades.

• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
  • Technical degree or, demonstrable mechanical ability and knowledge.
  • Previous experience/military training may be substituted for the Technical Degree.
  • Basic knowledge / skills of Analog, Digital, and Mechanical systems.
• 3 years experience in field service environment, x-ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong technical written and verbal communication skills.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions within position parameters based upon the company’s guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Must possess a valid driver’s license.
• Must have and maintain reliable transportation for travel under 300 miles roundtrip.

Travel Requirements

• Possess the willingness and flexibility to travel domestically and internationally up to 75%.
• Work independently to plan and arrange travel accommodations within the company’s guidelines.
• Possess flexibility and ability to deal with sudden changes (i.e. customer schedules, flight delays).
• Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
• Maintain valid passport and credit card as required to support business travel.
• Understand and comply with company travel policy.
• Selected candidate must be able to successfully pass an in-depth federal background check in order to obtain and maintain access to Sensitive Security Information (SSI).

Physical Requirement

The physical requirements described below are representative of those that must be met by a field service technician to successfully perform the essential functions of this position.

• Walk = 20% -25%
• Stand = 35%-40%
• Stoop = 20%-25%
• Squat = 15%-20%
• Kneel = 35%-40%
• Reach = 15% -20%
• Bend = 10%-15%
• Sit = 85%-90%
• Climb = <10%
• Lift = 25-50lbs

Please review our benefits here: Life at OSI

Pay may range from $34.00 to $35.00 per hour

#LI-SV1

#LI-Remote

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

Know Your Rights

Poster Link:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.