Field Support Engineer

Tata Consultancy Services; Miami (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Dental & Vision coverage

401K plan

Certification & Training reimbursement

Vacation & holidays

Identity theft protection

Job summary

Tata Consultancy Services is seeking an on-site IT Support Specialist in Miami to deliver hands-on technical support for the corporate office. You will install and maintain computers, printers, network devices, and AV equipment, troubleshoot connectivity and performance issues, and manage asset tracking.

The role requires travel to additional sites and reacting to emergency requests as needed. The job emphasizes security, safety, and compliance in all service activities, with expected

Qualifications

• Strong knowledge of Windows OS, MAC OS and mobile devices.
• Familiarity with LAN/WAN/Wi‑Fi networking and printers.
• Experience in onsite hardware installation and maintenance.

Responsibilities

• Provide onsite IT support for corporate office facilities.
• Install, configure and maintain IT hardware and peripherals.
• Troubleshoot network, connectivity and system performance issues.
• Manage hardware asset inventory and shipping/tracking.
• Coordinate with remote IT team for escalations and resolutions.
• Perform system updates, backups and preventive maintenance.
• Document tickets and update resolutions in the ticketing tool.
• Ensure IT work adheres to security and safety standards.
• Work flexible hours and travel to other sites as needed.

Skills

Windows OS

MAC OS

Android/iOS devices

Office 365

Network Troubleshooting

Printers & peripherals

Hardware support

IT security & compliance

Job description

• Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications
• Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi)
• Basic understanding of Printers and peripheral devices.
• Provide onsite IT support for corporate office facilities.
• Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment’s, etc…)
• Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's.
• Manage Hardware Asset Inventory and Shipping & tracking the assets.
• Co-ordinate with remote IT team for escalations and resolution of complex issues.
• Perform System-updates, backup and preventive maintenance.
• Document Service tickets and update the resolution in the ticketing tool.
• Ensure all work adheres to the IT security, Safety and customer compliance standards.
• Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices.
• Familiarityin handling Apple iPad and Android tablets.
• Strong problem solving and structured thinking skills.
• Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
• Physical Effort: Generally required to lift upto 25 pounds occasionally.
• Possessvalid Driving license and able to drive to fulfil job requirements.
• Abletoworkflexible hours and be available for emergency responses on short notice.
• Willing to travel to other sites from your home base location to other locations for project purposes.
• Should follow the safety rules and regulations at client site.
• Associatesneed to work from their respective base client work location from 08:00 AM to 06:00 PM EST MON-FRI.

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications
• Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi)
• Basic understanding of Printers and peripheral devices.

Roles & Responsibilities

• Provide onsite IT support for corporate office facilities.
• Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment’s, etc…)
• Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's.
• Manage Hardware Asset Inventory and Shipping & tracking the assets.
• Co-ordinate with remote IT team for escalations and resolution of complex issues.
• Perform System-updates, backup and preventive maintenance.
• Document Service tickets and update the resolution in the ticketing tool.
• Ensure all work adheres to the IT security, Safety and customer compliance standards.
• Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices.
• Familiarityin handling Apple iPad and Android tablets.
• Strong problem solving and structured thinking skills.
• Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
• Physical Effort: Generally required to lift upto 25 pounds occasionally.
• Possessvalid Driving license and able to drive to fulfil job requirements.
• Abletoworkflexible hours and be available for emergency responses on short notice.
• Willing to travel to other sites from your home base location to other locations for project purposes.
• Should follow the safety rules and regulations at client site.
• Associatesneed to work from their respective base client work location from 08:00 AM to 06:00 PM EST MON-FRI.

Salary Range-$60,000-$70,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.