Field Services Engineer

ViscoTec; Kennesaw (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

ViscoTec in Kennesaw, Georgia, is hiring a Field Service Engineer to perform equipment installations and provide on-site and remote technical support. In this role, you will assist customers during production start-up and process optimization.

The ideal candidate will have an associate degree in a technical field with 2 to 4 years of relevant experience. Strong hands-on skills and effective communication with clients are essential. Regular travel is required for installations and customer support.

Qualifications

• 2 to 4 years’ experience in mechatronics, automation, or electrical/mechanical service and commissioning preferred.
• Must have strong hands-on technical and troubleshooting skills.

Responsibilities

• Perform equipment installations and commissioning at customer sites.
• Provide on-site and remote technical support and customer training.
• Maintain strong customer communication and ensure professional representation.

Skills

Hands-on technical skills

Mechanical aptitude

Electrical aptitude

Excellent communication skills

Customer interaction skills

Education

Associate degree or higher in a technical field or engineering

Job description

Work with some of the world’s best companies and engineers and be a part of a dynamic team that is writing the book on the next generation of dispensing technology. We develop products for manufacturing that change our world.

We’re looking for someone like you to join our team. We offer competitive benefits and compensation.

Job Title

Field Service Engineer

Assigned to

Technical Department

Responsibilities

• Perform equipment installations, commissioning, and system integration at customer sites
• Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
• Provide on-site and remote technical support, troubleshooting, and customer training
• Assist customers during production start-up and process optimization
• Support the Technical Department with repair and assembly tasks when not traveling
• Deliver clear technical documentation, reports, and service notes
• Collaborate with colleagues in Germany and within the U.S. team for complex issues
• Maintain strong customer communication and ensure professional representation of ViscoTec

Requirements

Education requirements

Associate degree or higher in a technical field or engineering. 2 to 4 years’ experience in mechatronics, automation, or electrical/mechanical service and commissioning preferred. Must have strong hands‑on technical and troubleshooting skills.

Skills and personality traits

• Hands‑on, detail-oriented, and organized
• Strong mechanical and electrical aptitude
• Excellent communication and customer interaction skills
• Self‑starter who enjoys travel and working independently
• Flexible and professional in diverse environments

Location

Work Schedule

The position involves a standard 40-hour workweek. Regular travel up to 50% within North America is required for installations, commissioning, and customer support. When not traveling, the role includes in‑house technical work and support.