Field Services Engineer

AVASO Technology Solutions; Clinton (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Join a dynamic and innovative team at a leading IT solutions provider. This role as a Field Services Engineer involves providing top-notch technical support and troubleshooting for end-user systems. You will work with cutting-edge technologies and have opportunities for career growth within a global organization. If you are passionate about IT and possess strong analytical skills, this is the perfect opportunity to advance your career in a supportive environment. Embrace the chance to make a significant impact while working with a dedicated team committed to delivering exceptional service.

Benefits

Career Growth Opportunities

Competitive Salary

Benefits Package

Dynamic Work Environment

Qualifications

• 4+ years of experience in IT support and troubleshooting.
• Strong knowledge of computer hardware and software systems.

Responsibilities

• Diagnose and troubleshoot operating system issues for end users.
• Install and configure desktops, laptops, and mobile devices.

Skills

Technical Support

Troubleshooting

Customer Service

Networking

Analytical Skills

Education

High School Diploma

Bachelor's in IT

Tools

Dell Hardware

VPN Tools

Basic Computer Repair Toolkit

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from AVASO Technology Solutions

Role: EUC- L2 , Network L1

Location: 20735, Clinton, South DC, United States

Employment Type: Full time - W2

Experience: 4+ years

Required : USA Citizen

Company Overview:

Website: - https://www.avasotech.com/

AVASO Technology is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide. If you are an experienced IT professional with expertise in EUC, Desktop, Network, Hardware & Software. Join AVASO and help businesses succeed with reliable and efficient IT services.

As an AVASO employee, you will be part of a global organization offering IT services to national and international clients across various industries.

With coverage in over 190+ countries and global distribution capabilities, AVASO has a proven track record of delivering best-in-class technology solutions to businesses of all sizes, including some of the world’s most recognized brands.

AVASO provides excellent growth opportunities, the chance to work with a strong global company, and a rewarding financial package.

Position Overview:

We are currently seeking an experienced Field Services Engineer to join our team in 20735, Clinton, South DC, United States as a Full time -EUC- L2, Network L1 Role.

The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Overview:

• The Level 2 Field Services Technician will report directly to his or her regional Team Leader.
• In this role, the Level 2 Field Services Technician’s key responsibility is to perform in-warranty, end-user computer hardware break-fix repairs and replacements.
• The individual will need to have knowledge of operating systems, computer hardware, and peripherals troubleshooting, including but not limited to screens, motherboards, hard drives, etc., as well as networking systems.

Hours and Location:

• This is a Full-time position primarily aligned to 8:00 am to 6:00 pm EST hours.
• Occasional calls and meeting attendance off-hours may be required to adhere to global client time zones.

Key Responsibilities:

• Diagnose, research, and troubleshoot computer operating system issues (Hardware and software, networking, VPN, connectivity, Dell hardware).
• Respond promptly and professionally to alerts and end-user IT issues.
• Update the internal Global Service Centre (“GSC”) with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, back-up systems, and miscellaneous devices.
• Function as primary point of contact and communication with end-customer from assignment of the ticket to successful resolution of issue, including scheduling work and keeping the end-customer along the internal GSC aware of work status and solution progress.

Required Skills & Qualifications:

• A driver’s license and personal vehicle with the ability to travel within a radius daily to pick up parts at designated pick-up and drop-off locations and to support various end-clients.
• Must have a high school diploma or a Bachelor's in IT.
• 2-4 years’ experience with hands-on IT support, troubleshooting PCs/laptops and telecommunication equipment.
• CompTIA, A+, Network+ or Security+ + is preferred.
• Strong analytical and problem-solving skills.
• Strong knowledge and experience with computer hardware and software troubleshooting (experience on DELL hardware and servers is a plus).
• Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange, and Office 365.
• Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
• Demonstration of punctuality and strong communication, and interpersonal skills.
• Ability to multitask and to work under limited supervision.

List of Tools Requirements for Technician:

• Tools Required (Tech-Owned)
• Laptop (Windows) – Dell Preferred
• Internet Dongle
• ESD Wrist Strap
• Basic Computer Repair Toolkit
• Magnetic Screwdriver: Example: Antrader T30 x 6" Professional Torx Screwdriver with Magnetic Tip,26.3cm.

Must have skills:

• Exceptional technical and troubleshooting skills
• Excellent written and verbal communication skills.
• Comfortable operating in a fast-paced environment with minimal supervision.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by sending your resume to: [e-mail], [e-mail].

Call me directly via 3CX: [phone] (Direct EXTN): "1913".

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment based on race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Information Services, and IT System Data Services

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