Technical / Field Service Technician - Mississippi Area

Metalcraft of Mayville, Inc; Brandon (MS); Remote; USD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen technischen Außendiensttechniker, der für die Bereitstellung von technischem Support und Schulungen für Händler verantwortlich ist. Diese Rolle erfordert Reisen und die Fähigkeit, Probleme mit Outdoor-Power-Equipment zu diagnostizieren und zu beheben. In einem dynamischen Umfeld haben Sie die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden Team zu entwickeln und zu wachsen. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein, Ihre Karriere voranzutreiben.

Benefits

Wettbewerbsfähige Bezahlung

Bezahlte Feiertage & Urlaub

Klimatisierte Arbeitsumgebung

Schichtprämie von $2.00/Stunde

Karrieremöglichkeiten

Kostenlose Gesundheitsklinik

On-the-Job-Training

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten sind erforderlich.
• Erfahrung im Umgang mit hydraulischen und elektrischen Systemen ist notwendig.

Responsibilities

• Technische Unterstützung für Kunden und Händler bereitstellen.
• Reisen bis zu 60% zur Unterstützung bei Diagnosen und Reparaturen.

Skills

Kommunikationsfähigkeiten

Detailorientierung

Selbstmotivation

Teamarbeit

Präsentationsfähigkeiten

Mechanisches Verständnis

Education

Technischer Abschluss

2-3 Jahre Erfahrung

Hochschulabschluss

Job description

Technical / Field Service Technician - Mississippi Area

Job Locations

US-MS-Brandon

Job ID

2024-3820

# of Openings

1

Category

Sales

Type

Regular Full-Time

Overview

Reporting to the Director of Technical Services for Scag Power Equipment in our Mayville Office, the Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. In addition, the Field Service Technician will provide training and support to dealers in their specified territory. This position require up to 60% travel during peak season to fully assist in the diagnosis and repair of Scag Power Equipment products. This position is remote.

Benefits of working for Metalcraft:

Competitive Pay
• Paid Holidays & Vacation
• Air Conditioned Facility
• $2.00/hour shift premium for 2nd & 3rd shift
• Advancement Opportunities
• Free Health Clinic
• On-the-job training
• AND MORE!

Responsibilities

• Essential duties:
  • Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory.
  • Handle Pro-Gold Dealer contacts for specified territory.
  • Manage and priorities work load demands efficiently.
  • Communicate with, and assist Scag Regional Sales Managers with service, warranty and parts concerns as needed.
  • Assist dealers and end users with machine troubleshooting and diagnosis.
  • Assist dealers and end users with parts questions/concerns.
  • Provide in-field on site support assistance to dealers - when applicable.
  • Follow all corporate procedures and objectives while representing Scag Power Equipment.
  • Complete field reports with information pertaining to issues and resolutions reported in specified territory.
  • Perform all duties as requested.
• Customer Contacts
  • Assist with customer contacts sent in via social media, email, etc. - when applicable.
  • Coordinate, manage & distribute of any complaints with technical support staff - when applicable.
• Training
  • Participate in dealer training seminars.
  • Assist with creation and development of training materials.
• Miscellaneous
  • Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
  • Assist engineering, research and development with field requests as required.
  • Additional duties as required.

Qualifications

Skills Required:

• Must possess excellent communication skills (written, verbal, and presentation);
• Must be detailed-orientated, organized, and able to multitask on various projects;
• Must be self-motivated and demonstrate the ability to work autonomously;
• Works well in a cross-functional team environment, must be a team player and customer focused;
• Ability to present to large groups;
• Ability to create an environment of trust and always exhibit a positive attitude;
• Knowledge of outdoor power equipment, mechanical ability to diagnose machine failures and repair as needed.

Education/Experience:

• Associated degree in Technical service or equivalent combination of education and experience in related field;
• A minimum of 2-3 years of related experience;
• Advanced hydraulic and electrical knowledge including the ability to read and interpret schematics;
• High School Diploma.

Job Expectations

Job Expectations:

• • Enjoy travel up to 60%;
  • Strong communication skills, oral and written;
  • Problem-solving skills to diagnose problems with equipment;
  • Ability to troubleshoot hydraulic, electrical systems and repair as needed;
  • Ability to work independently, with initiative and self-direction;
  • Attention to detail to spot issues and complete accurate field reports.

Metalcraft of Mayville is an Equal Opportunity Employer:
Minorities, Women, Veterans, Disabilities

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