Field Services Engineer

Insight Global; Atlanta (GA); On-site; USD 55,000 - 68,000; Full time

Job summary

An established industry player is looking for a Field Service Engineer to provide mobile technical support across South Carolina and Atlanta. This role is essential for resolving complex desktop, network, and application issues, ensuring seamless operations within corporate offices. Ideal candidates will have at least 3 years of experience in field service engineering or technical support, with strong troubleshooting skills in Windows environments and excellent customer service capabilities. Join a mission-driven organization dedicated to improving children's oral health through innovative support solutions.

Qualifications

• Minimum of 3+ years in field service engineering or technical support.
• Valid driver's license required for mobile support.

Responsibilities

• Provide hands-on support for desktop, network, and application issues.
• Collaborate with Tier 2 support for critical incident resolution.

Skills

Troubleshooting skills

Windows desktop/laptop support

Networking fundamentals

macOS support

Customer service skills

Communication skills

Education

Industry certifications (CompTIA A+, Network+, Microsoft certifications)

Tools

Microsoft Office Suite

Active Directory

Job description

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Base pay range

$55,000.00/yr - $68,000.00/yr

Direct message the job poster from Insight Global

Minimum of 3+ years of experience in a field service engineering or equivalent technical support role in an enterprise IT setting

Proven troubleshooting skills in Windows desktop/laptop environments, common business applications (Microsoft Office Suite, etc.), and networking fundamentals. Working knowledge of macOS operating systems and mobile device support.

Knowledge of basic networking concepts is required.

Excellent communication and customer service skills, with the ability to collaborate effectively with both remote teams and on-site users.

Valid driver's license.

Nice to Have Skills & Experience

Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or Apple certifications are preferred.

Experience supporting Active Directory environments is a plus.

Job Description

A client in the Nashville area is seeking a Field Service Engineer to service their South Carolina and Atlanta territory. The Field Services Engineer is a mobile technical expert who provides hands-on support for complex desktop, network, and application issues in our corporate offices across the country. This role collaborates closely with our Tier 2 end-user support team as their field-based escalation point, ensuring seamless resolution of critical incidents. This support is crucial to the company’s mission of helping children achieve a lifetime of great oral health.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Medical Practices, IT Services and IT Consulting, and IT System Operations and Maintenance

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