Field Service Engineer (Philadelphia, PA)

Cytiva; Philadelphia (Philadelphia County); Remote; USD 63,000 - 73,000; Full time

Job summary

Join a leading company in healthcare as a Field Service Engineer. You will support revenue growth by maintaining customer relationships and performing technical services on instruments. This role offers opportunities for travel and professional development while contributing to life-changing therapeutics.

Benefits

Paid time off

Health insurance

401(k)

Qualifications

• Background in relevant engineering or technical experience.
• Knowledge of tools and excellent communication skills.

Responsibilities

• Perform installation, maintenance, and repairs of instruments.
• Manage service scheduling and documentation.

Skills

Communication

Customer Service

Education

Bachelor's degree in Biomedical, Mechanical, or Electrical Engineering

Associate's degree

Tools

Calibrated tools

Hand tools

Power tools

Job description

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Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Field Service Engineer for Cytiva is responsible for supporting revenue growth by identifying and submitting qualified leads, while maintaining relationships and representing Cytiva at customer sites. The FSE will perform work on customer instruments following all EHS & Quality procedures. This role requires travel, potentially up to 50% overnight stays, primarily domestic but occasionally international. A valid driver's license with an acceptable driving record is required.

This position is part of the Biotechnology Integrated Solutions organization and will be field-based with travel. Our vision is to advance future therapeutics from discovery to delivery.

What You Will Do

1. Perform installation, qualification, routine maintenance, and repairs of instruments at customer sites
2. Manage administrative tasks such as scheduling service, completing documentation, and maintaining inventory
3. Engage with a customer-facing team including Customer Care, Service Sales, and Account Managers

Who You Are

1. Background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or related STEM experience, obtained through a Bachelor's degree, Associate's degree, military experience, or equivalent technical/professional experience
2. Knowledge of calibrated tools, hand tools, and power tools
3. Excellent verbal and written communication skills, with the ability to deliver exceptional customer service

Travel, Motor Vehicle Record & Physical/Environmental Requirements

1. Up to 50% travel including overnight stays, mainly domestic, sometimes international
2. Valid driver's license with acceptable driving record
3. Ability to lift, move, and handle up to 50 lbs, and perform physical activities such as standing, walking, sitting, squatting, kneeling, climbing stairs, and reaching

Preferred Qualifications

• Experience in environments following GxP guidelines
• Strong IT skills in Networking and Automation
• Knowledge of electronics and electricity

At Cytiva, we support flexible, remote working arrangements where eligible. Additional details will be provided during the interview process. The annual salary range is $63,000-$73,000, with potential for bonuses and comprehensive benefits including paid time off, health insurance, and 401(k). Compensation may vary based on experience and other factors.

Join our team to help accelerate the impact of science and technology in healthcare. For more information, visit www.danaher.com.

Danaher Corporation and its affiliates are committed to equal opportunity employment and value diversity. We provide reasonable accommodations for individuals with disabilities upon request via [e-mail].