Customer Care & Logistics Dispatch Specialist

supply-chain; Lathrop (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO with holidays and vacation

401(k) with match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a Customer Service representative to support order processing, information requests, and issue resolution for clients and carriers. You will act as a liaison across teams, ensuring timely and accurate communication in a fast-paced logistics environment.

The ideal candidate has a high school diploma and up to 1 year of data entry or warehouse experience, strong Microsoft Office skills, and familiarity with a Transportation Management System or Warehouse Management

Qualifications

• High School Diploma or Equivalent.
• 0-12 months data entry or reporting experience.
• 0-12 months warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and liaise with carriers.
• Maintain customer records and assist with order/product management.
• Resolve issues by clarifying complaints and coordinating solutions.
• Support dispatch and transportation coordination as needed.

Skills

Customer service

Communication

MS Office

WMS experience

TMS experience

Data entry

Education

High School Diploma or Equivalent

Tools

JDA/Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is seeking a Customer Service representative to support order processing, information requests, and issue resolution for clients and carriers. You will act as a liaison across teams, ensuring timely and accurate communication in a fast-paced logistics environment.

The ideal candidate has a high school diploma and up to 1 year of data entry or warehouse experience, strong Microsoft Office skills, and familiarity with a Transportation Management System or Warehouse Management