Customer Service Representative - Field Services

Invitation Homes; Tempe (AZ); On-site; USD 51,291,000 - 88,913,000; Full time

Benefits offered by this job

Annual bonus program

Health insurance

Paid time off

401(k) with company matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes in Tempe, AZ, is seeking a Customer Service Representative – Field Services to provide administrative support, coordinate maintenance activities, and respond to resident needs in a fast-paced environment.

You will monitor dashboards, schedule technicians, approve work orders within limits, and assist in utilities coordination and evictions as needed. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Proven experience in customer service or administrative functions.
• Experience in property management or maintenance helpful.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action.
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing.
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal.
• Performing other duties as assigned.

Skills

Customer service

Administrative support

Organizational skills

Verbal and written communication

Conflict resolution

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities:

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Your Experience Includes

• High school Diploma or GED
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Why Us

We Stand For Flexibility, Opportunity, And a Home That People Can Make Their Own. It’s As True For Our Associates As It Is For Our Residents. Just Like We Help Our Residents Live Freer, We Liberate Our Associates’ Careers, Too. Our Associates Know That Goals Matter, Potential Is Unlocked, And Careers Thrive. Invitation Homes Isn’t Just a Workplace But a Possibility Place. We Offer Each New Associate

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].