Onsite Service & Customer Coordinator, Pomona

Ingersoll Rand; California (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center and address the compressed air needs of the industrial sector. You will coordinate service technicians, communicate with customers, sales teams, and management, and ensure orders are managed per policy.

The role requires a high school diploma or GED with 2–3 years of related experience, proficiency in Microsoft Office and handheld devices, and strong organizational and communication skills.

Qualifications

• High school diploma or GED and 2–3 years of related field experience.
• Proficient with Microsoft Office and handheld devices.
• Strong organizational and communication skills.

Responsibilities

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs.
• Guide and develop service technicians and assist in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets.
• Maintain safety and Operational Excellence adherence in the Customer Center.
• Earn customer loyalty by managing interactions and ensuring satisfaction.
• Generate and follow up on service quotes and seek new business when possible.
• Order and receive parts, monitor shipping/receiving, and manage data entry.
• Submit warranty claims and ship parts to the factory.
• Ensure SARBOX compliance and flexibility to work overtime/weekends as needed.

Skills

Organization

Communication

Follow-up

Education

High school diploma or GED

Tools

Microsoft Office

Hand-held computer

Job description

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center and address the compressed air needs of the industrial sector. You will coordinate service technicians, communicate with customers, sales teams, and management, and ensure orders are managed per policy.

The role requires a high school diploma or GED with 2–3 years of related experience, proficiency in Microsoft Office and handheld devices, and strong organizational and communication skills.