Junior Field Technical Support Engineer

Pho Prime, LLC; Conyers (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pho Prime, LLC is seeking a Junior Field Technical Support Engineer to provide hands-on and remote technical assistance to end users in the Southeast region. The role involves diagnosing hardware, software, network connectivity, mobile devices, and basic site infrastructure, while meticulously recording incidents and resolutions in the ITSM system.

You will also handle user account and device administration, perform assigned site visits, adhere to IT standards, escalate complex issues when

Qualifications

• Hands-on and remote technical support to end users.
• Troubleshoot hardware, software, and network connectivity.
• Document incidents and resolutions in ITSM system.

Responsibilities

• Troubleshoot hardware, software, and network connectivity.
• Document incidents and resolutions in the ITSM system.
• Support user accounts and device administration.

Skills

Hardware troubleshooting

Software troubleshooting

Network connectivity

User account administration

Job description

Junior Field Technical Support Engineer Southeast Connections (SEC)

Schedule Full time

Job Type Permanent

Industry It and internet

Highlights

• Troubleshoot hardware, software, and network connectivity
• Document incidents and resolutions in ITSM system
• Support user account and device administration

Description

Job Description: This position provides hands-on and remote technical support to end users by troubleshooting hardware, software, network connectivity, mobile devices, field applications, and basic office and site infrastructure, while accurately documenting

incidents and resolutions within the ITSM system. Support user account and device administration, conduct assigned site visits, follow established IT standards, appropriately escape complex issues, and continuously build technical knowledge through collaboration with senior IT staff.