Field Service Technician: Windows & Doors Repair Pro

Builders' General; Long Branch (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Builders' General is seeking an Andersen Windows and Doors Field Service Technician to diagnose, repair, and resolve warranty or performance issues on installed windows and doors in customer homes across New Jersey.

You will dismantle components, troubleshoot leaks, communicate with homeowners, complete service reports on mobile apps, and coordinate parts orders while traveling between sites.

Qualifications

• Diagnose and repair installed windows and doors in customer homes.
• Troubleshoot performance issues, air leaks, and water infiltration.
• Diligently document service operations and outcomes.
• Interact professionally with homeowners and manage expectations.
• Travel to multiple job sites across New Jersey.

Responsibilities

• Disassemble, adjust, and repair windows, doors, sashes, hardware, screens, locks, and trim.
• Troubleshoot product performance concerns to identify root causes.
• Maintain clear communication with homeowners and resolve onsite issues.
• Submit digital service reports and track expenses using mobile apps.
• Order parts and check stock to complete repairs.
• Enter order details into the company system and log customer interactions.

Skills

Diagnostics

Repairs & Service

Customer care

Documentation

Travel

Tools

Mobile apps

Company systems

Job description

Builders' General is seeking an Andersen Windows and Doors Field Service Technician to diagnose, repair, and resolve warranty or performance issues on installed windows and doors in customer homes across New Jersey.

You will dismantle components, troubleshoot leaks, communicate with homeowners, complete service reports on mobile apps, and coordinate parts orders while traveling between sites.