Andersen Windows and Doors Field Service Technician

Builders' General; Long Branch (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Builders' General is seeking an Andersen Windows and Doors Field Service Technician to diagnose, repair, and resolve warranty or performance issues on installed windows and doors in customer homes across New Jersey.

You will dismantle components, troubleshoot leaks, communicate with homeowners, complete service reports on mobile apps, and coordinate parts orders while traveling between sites.

Qualifications

• Diagnose and repair installed windows and doors in customer homes.
• Troubleshoot performance issues, air leaks, and water infiltration.
• Diligently document service operations and outcomes.
• Interact professionally with homeowners and manage expectations.
• Travel to multiple job sites across New Jersey.

Responsibilities

• Disassemble, adjust, and repair windows, doors, sashes, hardware, screens, locks, and trim.
• Troubleshoot product performance concerns to identify root causes.
• Maintain clear communication with homeowners and resolve onsite issues.
• Submit digital service reports and track expenses using mobile apps.
• Order parts and check stock to complete repairs.
• Enter order details into the company system and log customer interactions.

Skills

Diagnostics

Repairs & Service

Customer care

Documentation

Travel

Tools

Mobile apps

Company systems

Job description

Description

POSITION SUMMARY:

An Andersen Windows and Doors Field Service Technician travels to customer homes to diagnose, repair, and resolve warranty or performance issues on installed windows and doors.

ESSENTIAL FUNCTIONS:

• Repairs & Service: Dismantle, adjust, and fix previously installed windows, doors, sashes, hardware, screens, locks, and trim.
• Diagnostics: Troubleshoot product performance concerns, air leaks, and water infiltration to find root causes.
• Customer Care: Communicate professionally with homeowners, set clear expectations, and resolve difficult onsite situations.
• Documentation: Complete electronic service reports, job assessments, and expense tracking using mobile apps or company systems.
• Travel: Drive to various customer locations and job sites.
• Order parts or products, as needed, to repair and resolve the issue.
• Check stock availability.
• Enter details of the order on BGS’ computer system.
• Log any customer problems or complaints on the record so that there is a complete picture of the customers’ interactions with BGS.