Field Service Technician — Windows & Doors Repair

Herrington's; Town of Hillsdale (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) profit sharing

Employee discount program

Paid vacation

Sick time

Holidays

Job summary

Ed Herrington, Inc. is seeking an Assistant Service Technician to work with the Lead Technician, diagnose issues, and complete repairs on windows, doors, and related components.

The role collaborates with Sales and Customer Service to ensure customer satisfaction and timely service delivery. Requires strong mechanical, carpentry, and problem-solving skills, plus a professional, customer‑oriented approach.

Qualifications

• Requires valid driver’s license and clean driving record.
• Ability to work independently and manage time effectively.
• Strong organizational, communication, and project management skills.
• General mechanical aptitude and carpentry skills.
• Excellent troubleshooting, problem solving, and decision making abilities.
• Strong attention to detail and commitment to quality workmanship.
• Self motivated, flexible, and dependable work ethic.
• Exceptional customer service with urgency and professionalism.
• Patient, diplomatic, and solution oriented in challenging situations.

Responsibilities

• Inspect, troubleshoot, and evaluate customer product concerns to determine the best repair solution.
• Document findings and submit inspection reports within 48 hours of the site visit.
• Communicate recurring product issues and opportunities for improvement.
• Perform installations, repairs, and preventative maintenance on windows, doors, and related components.
• Install weather stripping, trim, glass, locks, and handles.
• Protect customers’ homes by using boot covers, tarps, and protective materials.
• Maintain clean, organized work areas and leave sites debris free.
• Explain warranty policies and repair recommendations to customers.
• Review schedules in advance and anticipate conflicts.
• Notify customers and the Customer Service Coordinator of schedule changes.
• Conduct quality-control inspections on incoming materials before scheduling jobs.
• Assist with product/service training for the construction community.
• Maintain company vehicles, tools, and inventory in good condition.
• Manage expenses and submit receipts by each billing cycle.
• Complete required training assignments and demonstrate teamwork and professionalism.

Skills

Driver's license

Independent work

Time management

Organizational Skills

Communication

Project management

Mechanical aptitude

Carpentry

Customer service

Problem solving

Detail oriented

Teamwork

Professional appearance

Education

Licensed builder/contractor experience

Andersen DSN Certification

Millwork/construction experience

Job description

Ed Herrington, Inc. is seeking an Assistant Service Technician to work with the Lead Technician, diagnose issues, and complete repairs on windows, doors, and related components.

The role collaborates with Sales and Customer Service to ensure customer satisfaction and timely service delivery. Requires strong mechanical, carpentry, and problem-solving skills, plus a professional, customer‑oriented approach.