Field Service Technician — Windows & Doors Pro

Marvin Design Gallery by Mountain West Windows and Doors; Gilbert (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Bonuses

401(k)

Profit sharing

Paid time off

Training

Growth opportunities

Job summary

Mountain West Windows and Doors is seeking a Service Technician to diagnose, troubleshoot, inspect, repair, and replace window and door products at customer locations. You will deliver high-quality field service, support customers and staff, and ensure service work is accurately documented and completed.

Responsibilities include diagnosing issues, replacing glass and components, educating customers on care, and processing service orders.

Qualifications

• High school diploma, GED, or equivalent.
• Knowledge of window and door products and general construction.
• Experience with power tools and safe operation.
• Clear, professional communication with customers.
• Ability to work independently and in a team.

Responsibilities

• Diagnose product issues and perform field service and repairs on Marvin and other products.
• Replace glass and install or replace shades, blinds, muntins, screens, and related components.
• Educate customers on product care, operation, and maintenance.
• Complete service work orders and documentation, including information needed for follow-up service, billing, credits, and unresolved product or customer issues.
• Conduct job-site walk-throughs and complete required documentation.
• Provide technical support to internal staff and follow up with customers and CSRs to resolve service concerns.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Teamwork

Education

High school diploma / GED

Tools

Power tools

Marvin software systems

Job description

Mountain West Windows and Doors is seeking a Service Technician to diagnose, troubleshoot, inspect, repair, and replace window and door products at customer locations. You will deliver high-quality field service, support customers and staff, and ensure service work is accurately documented and completed.

Responsibilities include diagnosing issues, replacing glass and components, educating customers on care, and processing service orders.