Field Service Technician - Windows & Doors (Dallas)

Andersen Corporation; Massachusetts; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan, Employer Contributions

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off & Holidays

Paid Maternity/Parental Leave

Career Growth Planning

Job summary

Andersen Corporation is seeking a service technician to deliver enterprise service solutions across the Dallas territory, representing the Andersen brand and promoting long-term use of Andersen products and services. You will dismantle and replace windows/doors in customers' homes, perform repairs, and ensure warranty compliance while maintaining a professional on-site presence.

The role requires climbing and lifting up to 70 lbs, driving with a clean license, and delivering accurate

Qualifications

• High school diploma and valid driver’s license with clean driving record; 2 or more years window installation experience strongly preferred
• Maintains high standards of dependability, including attendance, safety compliance and time management
• Knowledge of products, service procedures and construction methods
• Able to climb and perform work activities on ladders/scaffolding; lift up to 70 lbs independently; assist for heavier items
• Basic problem-solving skills, strong communication skills and time management

Responsibilities

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand.
• Dismantles and replaces windows and doors on the jobsite, in the customer’s environment.
• Performs repairs to windows/doors and installs replacement parts on the jobsite.
• Presents a professional image while completing repairs, adjustments and replacements.
• Enforces warranty compliance and communicates warranty policy information.
• Completes documentation accurately (Expense Reports, Job Assessments, Hours, Travel Advance).
• Monitors and documents product performance; communicates with service support personnel.
• Resolve difficult situations with customers; maximize customer experience with in-home labor, sales, and surveys.

Skills

Communication skills

Problem solving

Time management

Education

High school diploma

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service mobile app

Job description

Andersen Corporation is seeking a service technician to deliver enterprise service solutions across the Dallas territory, representing the Andersen brand and promoting long-term use of Andersen products and services. You will dismantle and replace windows/doors in customers' homes, perform repairs, and ensure warranty compliance while maintaining a professional on-site presence.

The role requires climbing and lifting up to 70 lbs, driving with a clean license, and delivering accurate