Windows & Doors Field Service Technician

Andersen Corporation; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs)

Job summary

Andersen Corporation seeks a field service technician to deliver and execute enterprise service solutions across the Dallas territory, representing the Andersen brand and promoting long-term use of Andersen products and services. You will dismantle, repair, and replace windows/doors on customer sites, maintaining a professional image and timely workmanship.

You will communicate warranty details, complete accurate paperwork, and collaborate with service teams to monitor product performance.

Qualifications

• High school diploma and valid driver’s license with clean driving record.
• 2+ years window installation experience (preferably Andersen products) strongly preferred
• Able to climb and perform work on ladders/scaffolding and lift/maneuver items up to 70 lbs.
• Basic problem-solving skills, strong communication skills and time management.

Responsibilities

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer's environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance. Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external). Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Skills

Driver's license

Window installation

Dependability

Product knowledge

Lift 70 lbs

Communication

Education

High school diploma

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service mobile app

Job description

Andersen Corporation seeks a field service technician to deliver and execute enterprise service solutions across the Dallas territory, representing the Andersen brand and promoting long-term use of Andersen products and services. You will dismantle, repair, and replace windows/doors on customer sites, maintaining a professional image and timely workmanship.

You will communicate warranty details, complete accurate paperwork, and collaborate with service teams to monitor product performance.