Window & Door Field Service Pro

ADI Andersen Distribution, Inc.; New York (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs)

Health Savings Account (HSA)

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental  

Career Growth Planning

Job summary

Andersen Corporation seeks an on-site service technician to deliver enterprise service solutions across the Dallas territory. You will dismantle and replace windows and doors, perform repairs, and maintain a professional on-site presence while promoting the Andersen brand.

Responsibilities include warranty enforcement, accurate documentation, and collaboration with service teams to monitor product performance and address customer needs. Benefits and growth opportunities are emphasized.

Qualifications

• High school diploma and valid driver's license with clean driving record.
• 2+ years window installation experience (preferably Andersen products).
• Dependability, safety, time management expectations.
• Knowledge of products, service procedures and construction methods.
• Ability to climb ladders/scaffolding and lift up to 70 lbs.

Responsibilities

• Direct delivery of service solutions to promote the Andersen brand.
• Perform repairs and replacements on windows/doors on site.
• Present a professional image and complete tasks promptly.
• Enforce warranty compliance and communicate policy information.
• Document expenses, job assessments and hours accurately.
• Monitor product performance and report trends to service teams.
• Resolve difficult customer situations and upsell in-home labor and surveys.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service mobile app

Job description

Andersen Corporation seeks an on-site service technician to deliver enterprise service solutions across the Dallas territory. You will dismantle and replace windows and doors, perform repairs, and maintain a professional on-site presence while promoting the Andersen brand.

Responsibilities include warranty enforcement, accurate documentation, and collaboration with service teams to monitor product performance and address customer needs. Benefits and growth opportunities are emphasized.