Field Service Technician - Vehicle Electronics & Safety

Smart Start, Inc.; Matthews (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Birthday & Anniversary bonus

Life insurance

Telemedicine access

Short & long-term disability

Work/life balance

Career growth opportunities

Job summary

Smart Start, Inc. is seeking a Service Technician to support public safety and compliance through reliable operation of alcohol monitoring and vehicle electronics. The role blends hands-on technical work with customer service in automotive environments.

You will install, service, and calibrate devices, train customers, and provide phone support while maintaining a safe, organized workspace and ensuring regulatory compliance.

Qualifications

• High school diploma or equivalent is required.
• 1+ year in a customer-facing role with professionalism.
• Ability to provide phone support and basic training to customers.
• Willingness to pass background checks and drug screening.

Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring devices.
• Maintain a clean, organized, hazard-free work environment.
• Conduct customer training sessions and provide phone support.
• Make daily or weekly reminder calls for upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and coordinate with management.
• Uphold confidentiality, data security, and compliance with laws.
• Perform additional duties including vehicle-to-vehicle transfers.

Skills

12-volt DC systems

Wiring & connectors

Programming electronic devices

Diagnostics

Multimeter testing

Circuit analysis

Ignition & Starter systems

BCM / Vehicle electronics

Vehicle dashboards & interior panels

Secure device mounting

Education

High School Diploma or equivalent

Tools

GPS systems

Diagnostics equipment

Multimeter

Vehicle electrical tools

Job description

Smart Start, Inc. is seeking a Service Technician to support public safety and compliance through reliable operation of alcohol monitoring and vehicle electronics. The role blends hands-on technical work with customer service in automotive environments.

You will install, service, and calibrate devices, train customers, and provide phone support while maintaining a safe, organized workspace and ensuring regulatory compliance.