Field Service Technician - Vehicle Electronics

Smart Start, Inc.; Martinsburg (WV); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

401(k) with company match

Birthday & Anniversary bonus

Life insurance

Telemedicine access

Short & long-term disability

Work/life balance

Professional growth

Job summary

Smart Start, Inc. is seeking a Service Technician to support public safety and compliance by ensuring reliable operation of alcohol monitoring and vehicle electronic systems.

The role blends hands-on mechanical work with customer service in an on-site setting. The ideal candidate has at least 1 year in a customer-facing role, with strong technical aptitude in 12-volt DC systems, diagnostics, wiring, and device programming.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a customer-facing role is preferred.
• Training is provided to ensure success and growth.

Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Conduct customer training sessions and provide phone support to ensure satisfaction.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and communicate with management.
• Uphold confidentiality, data security, and compliance with laws and regulations.
• Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Skills

12-volt DC systems

Wiring & connectors

Programming electronic devices

Diagnostics

Multimeter testing

Circuit analysis

Ignition/Starter

BCM

Vehicle dashboards

Secure device mounting

Customer-facing experience

Phone support

Training sessions

Client satisfaction

Communication skills

Confidentiality

Time management

Independent & teamwork

Education

High School Diploma or equivalent

Tools

Diagnostics tools

Multimeter

Job description

Smart Start, Inc. is seeking a Service Technician to support public safety and compliance by ensuring reliable operation of alcohol monitoring and vehicle electronic systems.

The role blends hands-on mechanical work with customer service in an on-site setting. The ideal candidate has at least 1 year in a customer-facing role, with strong technical aptitude in 12-volt DC systems, diagnostics, wiring, and device programming.