Field Service Technician – Vehicle Electronics

Smart Start

Wilmington (NC)

On-site

USD 25,000 - 39,000

Full time

7 days ago

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Benefits offered by this job

Health plan

401(k) match

Birthday/Anniversary bonus

Discounts

Life insurance

Telemedicine

Disability coverage

Work-life balance

Career growth

Industry-leading tech

Job summary

Smart Start in Wilmington, NC is seeking a Service Technician to ensure the reliable operation of alcohol monitoring and vehicle electrical systems. You will install, service, and troubleshoot devices while delivering strong customer support and training.

This role blends hands-on mechanical work with technical problem-solving in an on-site setting. The ideal candidate has a high school diploma and at least 1 year in a customer-facing role, with comfort using diagnostic tools, wiring, and

Qualifications

High School Diploma or equivalent required.
Proficient in 12-volt DC systems such as GPS, remote starts, stereo and backup camera installations.
Skilled in wiring, connectors, and programming electronic devices using diagnostics and multimeter testing.
Experience servicing devices like head units, logger boxes, cameras, modems, and related equipment.

Responsibilities

Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
Maintain a clean, organized, hazard-free work environment.
Conduct customer training sessions and provide phone support to ensure satisfaction.
Make daily or weekly reminder calls to customers with upcoming appointments.
Perform monthly inventory audits and assist nearby facilities as needed.
Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
Perform additional duties as assigned, including vehicle-to-vehicle transfers.