Onsite Gaming Systems Support Engineer

Arrow Gaming International

Fargo (ND)

Remote

USD 60,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Profit sharing

401(k) match

Robust benefits

Paid time off with bonus week in July

Job summary

Arrow International is seeking a field service professional to own the entire service lifecycle for electronic gaming solutions, from installation to training and follow-up. You will diagnose hardware/software issues, document every interaction in Salesforce, and provide remote support between site visits with substantial travel, including overnight stays.

Ideal candidates have an associate degree in computer tech, 3+ years in electronics/PC tech support, plus strong networking and communication

Qualifications

Associate degree in Computer Technologies or equivalent experience.
At least 3 years of training/experience supporting electronic and PC technologies.
Working knowledge of SQL; Windows, Windows Server, Active Directory; and networking.
Skill reading schematics and technical manuals; strong analytical ability.
PC, mechanical, and electrical aptitude.
Excellent written/verbal communication and standout customer/phone etiquette.
Self-motivated, organized, and effective at managing time and call volume independently.
Fluency with MS Office and common software; proprietary software exposure is a plus.
Experience supporting PC applications.

Responsibilities

Own the end-to-end field service lifecycle for Arrow’s electronic gaming solutions — from installation to training and troubleshooting.
Pinpoint and solve hardware/software issues to meet performance targets; aim for high first-visit resolution.
Capture every service interaction in Salesforce with complete, accurate documentation.
Provide remote phone support between trips; perform on-site installs/support with frequent overnight travel.
Route tier 2/3 issues to the support specialist and escalate time-sensitive concerns.
Collaborate with distributors for parts orders, RMAs, and technical assistance.
Configure and program Arrow systems; train customers and distributors for confident adoption.
Recommend and implement timely fixes; follow up promptly to confirm success and satisfaction.
Operate effectively from a home base with reliable high-speed DSL or cable internet.
Take on additional responsibilities as assigned by management.