Field Service Technician (Roanoke, VA)

Carlton Scale; Roanoke, Northern (VA, KY); Hybrid; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Company vehicle

Boot and tool allowances

Medical, dental, vision, 401(k)

Job summary

Carlton Industrial Solutions is seeking a Service Technician in Roanoke, VA to perform field work on industrial weighing equipment, including maintenance, calibration, installation, and troubleshooting. You will work directly with customers, document calibration data and service notes, and ensure safety and quality on every visit.

Applicants should have a high school diploma, technical training or associate degree preferred, and be capable of traveling up to 25%.

Qualifications

• Mechanical aptitude and strong problem-solving skills.
• Comfort with mechanical, electrical, and electromechanical systems.

Responsibilities

• Perform preventative maintenance, calibration, repair, and installation on industrial weighing equipment.
• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems.
• Plan and execute service calls safely and efficiently; communicate findings to customers.

Skills

Mechanical aptitude

Electrical theory

Troubleshooting

Documentation

Customer service

Education

High school diploma

Technical training or associate degree

Tools

ERP

CRM

Job description

# Field Service Technician (Roanoke, VA)VA Roanaoke - Roanoke, VA 24019## OverviewSalary Range$24.00 - $26.00 HourlyPosition TypeFull TimeCategoryInstallation - Maint - Repair## Description## **Service Technician – Industrial Weighing**As a **Service Technician**, you play a critical role in keeping our customers’ operations running safely, accurately, and efficiently. Many industrial businesses rely on weighing as a critical control point—and they trust our technicians to ensure their equipment performs correctly every time.This is a hands-on, field-based role for someone who enjoys problem-solving, working independently, and learning new technology while delivering outstanding customer service.### **What You’ll Do*** Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment* Diagnose and troubleshoot mechanical, electrical, and electromechanical systems* Plan and execute service calls efficiently, ensuring work is completed safely and correctly* Communicate clearly with customers regarding findings, next steps, and service plans* Document all work accurately, including calibration data, service notes, timekeeping, and customer sign-offs* Support equipment installations independently and as part of a team* Maintain tools, inventory, and company equipment according to policy* Identify safety risks on job sites and proactively mitigate hazards* Collaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvements* Participate in an on-call rotation and work overtime as needed to meet customer demand### **Safety & Accountability*** Follow all CIS safety policies and procedures, including use of the Hierarchy of Controls* Maintain professional appearance and conduct at all times* Ensure company vehicle is operated safely and maintained properly* Take ownership of work quality, accuracy, and customer satisfaction* Understand and apply the “Science of Weighing” and why precision, documentation, and compliance matter to our customers**Why Join CIS?*** Company service vehicle* Boot and tool allowances* Competitive benefits package including medical, dental, vision, and 401(k)* Ongoing training and development* Clear career growth opportunities* A safety-first culture built on accountability, teamwork, and service## Qualifications**What We’re Looking For*** High school diploma required; associate degree or technical training in electronics, industrial maintenance, or related field preferred* Mechanical aptitude with a solid understanding of electrical theory* Experience troubleshooting industrial, mechanical, or electromechanical equipment* Comfort working in different environments and customer locations daily* Strong written and verbal communication skills* Ability to document work clearly and accurately using digital tools (ERP, CRM, service dispatch systems)* Self-starter who can work independently while also contributing to a team* Willingness to obtain a CDL within six months of hire (company-supported)* Valid driver’s license and ability to meet DOT and customer requirements* Ability to pass background and drug screenings*Experience in weighing, metrology, construction sites, rigging, or industrial installations is a strong plus—but not required for the right candidate.*### **Physical & Work Environment Requirements*** Ability to travel up to 25% of the time, with occasional higher travel based on business needs* Ability to lift and move test weights and equipment (50–100 lbs. with team lifts)* Ability to work in industrial environments, including confined spaces, varying temperatures, and elevated work areas* Ability to use hand tools, power tools, and hydraulic equipment* Comfortable wearing PPE, including respirators, when required### **Equal Opportunity Statement**Carlton Industrial Solutions is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on any protected characteristic. Employment is at-will and subject to applicable laws. We participate in E-Verify.