Field Service Technician (Roanoke, VA)

CARLTON GROUP INC; Roanoke (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Company service vehicle

Boot and tool allowances

Competitive benefits package (medical,

Vision, dental, and 401(k)

Ongoing training and development

Clear career growth opportunities

Safety-first culture and teamwork

Job summary

Carlton Industrial Solutions is seeking a Service Technician to perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment. You will diagnose mechanical, electrical, and electromechanical systems while traveling to customer sites.

The role emphasizes accurate documentation, safe work practices, and collaboration with CIS service and sales teams to identify upgrades or service improvements.

Qualifications

• High school diploma required; associate degree or technical training in electronics, industrial maintenance, or related field preferred.
• Experience with industrial weighing equipment or industrial maintenance is a plus.
• Ability to document work clearly using digital tools (ERP, CRM, service dispatch systems).

Responsibilities

• Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment.
• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems.
• Plan and execute service calls efficiently, ensuring safety and correctness.
• Communicate findings and next steps with customers clearly.
• Document calibration data, service notes, timekeeping, and customer sign-offs.
• Support equipment installations independently and as part of a team.

Skills

Mechanical aptitude

Electrical theory

Communication skills

CDL within 6 months

Education

High school diploma; associate degree / technical training preferred

Tools

ERP

CRM

Service dispatch systems

Job description

Job Details: Job Location: VA Roanaoke - Roanoke, VA 24019, Position Type: Full Time, Salary Range: $24.00 - $26.00 Hourly, Job Category: Installation - Maint - Repair, Service Technician - Industrial Weighing

As a Service Technician, you play a critical role in keeping our customers' operations running safely, accurately, and efficiently. Many industrial businesses rely on weighing as a critical control point-and they trust our technicians to ensure their equipment performs correctly every time.

What You'll Do

• Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment
• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems
• Plan and execute service calls efficiently, ensuring work is completed safely and correctly
• Communicate clearly with customers regarding findings, next steps, and service plans
• Document all work accurately, including calibration data, service notes, timekeeping, and customer sign-offs
• Support equipment installations independently and as part of a team
• Maintain tools, inventory, and company equipment according to policy
• Identify safety risks on job sites and proactively mitigate hazards
• Collaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvements
• Participate in an on-call rotation and work overtime as needed to meet customer demand

Safety & Accountability

• Follow all CIS safety policies and procedures, including use of the Hierarchy of Controls
• Maintain professional appearance and conduct at all times
• Ensure company vehicle is operated safely and maintained properly
• Take ownership of work quality, accuracy, and customer satisfaction
• Understand and apply the "Science of Weighing" and why precision, documentation, and compliance matter to our customers

Why Join CIS?

• Company service vehicle
• Boot and tool allowances
• Competitive benefits package including medical, dental, vision, and 401(k)
• Ongoing training and development
• Clear career growth opportunities
• A safety-first culture built on accountability, teamwork, and service

Qualifications:

What We're Looking For

• High school diploma required; associate degree or technical training in electronics, industrial maintenance, or related field preferred
• Mechanical aptitude with a solid understanding of electrical theory
• Experience troubleshooting industrial, mechanical, or electromechanical equipment
• Comfort working in different environments and customer locations daily
• Strong written and verbal communication skills
• Ability to document work clearly and accurately using digital tools (ERP, CRM, service dispatch systems)
• Self-starter who can work independently while also contributing to a team
• Willingness to obtain a CDL within six months of hire (company-supported)
• Valid driver's license and ability to meet DOT and customer requirements
• Ability to pass background and drug screenings

Experience in weighing, metrology, construction sites, rigging, or industrial installations is a strong plus- but not required for the right candidate.

Physical & Work Environment Requirements

• Ability to travel up to 25% of the time, with occasional higher travel based on business needs
• Ability to lift and move test weights and equipment (50-100 lbs. with team lifts)
• Ability to work in industrial environments, including confined spaces, varying temperatures, and elevated work areas
• Ability to use hand tools, power tools, and hydraulic equipment
• Comfortable wearing PPE, including respirators, when required

Equal Opportunity Statement

Carlton Industrial Solutions is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on any protected characteristic. Employment is at-will and subject to applicable laws. We participate in E-Verify.