Field Service Technician (Wilmington, NC)

CARLTON GROUP INC; Wilmington (NC); On-site; USD 68,769,792 - 74,610,816; Full time

Benefits offered by this job

Company service vehicle

Boot and tool allowances

Medical, dental, and vision coverage

401(k) with company match

Ongoing training and career devlopment

Job summary

Carlton Industrial Solutions is seeking a Service Technician – Industrial Weighing to help keep customer operations running safely, accurately, and on track. You’ll work in the field on weighing equipment, troubleshoot issues, and ensure customers stay productive and steadily moving forward.

This is hands‑on work with independence and frequent customer interaction. You’ll install, calibrate, repair, and service equipment, document notes, and participate in on‑call rotation.

Qualifications

• Mechanical aptitude and basic electrical understanding.
• Strong problem-solving skills.
• Ability to work independently in the field.
• Valid driver’s license and ability to meet DOT/customer requirements.
• Clear communication and documentation skills.
• Customer-first mindset—what we do matters, we show up when they need us.
• Flexibility—schedule varies and may start early or run long.

Responsibilities

• Perform maintenance, calibration, repair, and installation on industrial weighing equipment.
• Troubleshoot mechanical and electrical issues.
• Complete service calls safely and efficiently.
• Communicate clearly with customers on findings and next steps.
• Document your work (service notes, time, and results).
• Identify and address safety risks on job sites.
• Maintain tools, equipment, and company vehicle.
• Support team and customer needs as they arise.

Skills

Mechanical aptitude

Problem solving

Independent field work

Valid driver’s license

Clear communication & documentation

Customer-first mindset

Flexible schedule

Experience with industrial equipment

Job description

Job Details

Job Location: NC Wilmington TC - Wilmington, NC 28405Position Type: Full TimeSalary Range: $24.00 - $26.00 HourlyJob Category: Installation - Maint - RepairService Technician – Industrial Weighing

Why Carlton?

Fair question—there are a lot of companies out there.

Here’s why people choose CIS.

Since 1933, we’ve helped customers keep their operations running by making sure their equipment is up and running—and weighing correctly.

We’ve built a strong team from all kinds of backgrounds—veterans, mechanics, and people who grew up working on family farms. One thing we all have in common: we like to work with our hands, figure things out, and get the job done.

This is hands-on work where you solve real problems, help customers, and keep things moving. Every day is different, and what you do actually matters.

At CIS, you’re not stuck in one lane—there’s room to grow, learn, and take on more over time. We’re always asking, “What’s next?”

If you take pride in your work and like learning as you go, you’ll fit in here.

Why It Matters

Because what we do shows up in everyday life.

If it’s made, it’s weighed.

From food to pharmaceuticals, products are checked multiple times to meet quality and compliance standards.

If it’s off? Production slows. Quality drops. Problems follow—and people can get hurt.

That’s where we come in.

You’ll work independently and build real relationships with customers—helping keep their operations safe, productive, and out of the headlines.

Our families use the products our customers make. That’s why this work matters.

Overview

As a Service Technician, you’ll help keep customer operations running safely, accurately, and on track.

You’ll be out in the field working on equipment, solving problems, and making sure customers can keep moving without issues.

You’ll work independently—but you won’t be on an island. You’ll build relationships with customers and be someone they rely on.

At CIS, we lead with Safety, Respect, Integrity, Commitment, and Excellence—that’s how we show up for each other and our customers every day.

What You’ll Do

• Perform maintenance, calibration, repair, and installation on industrial weighing equipment
• Troubleshoot mechanical and electrical issues
• Complete service calls safely and efficiently
• Communicate clearly with customers on what you find and what’s next
• Document your work (service notes, time, and results)
• Identify and address safety risks on job sites
• Maintain tools, equipment, and company vehicle
• Support team and customer needs as they come up
• Participate in on-call rotation and overtime as needed

Qualifications

What We Need to See in You

Must-Have:

• Mechanical aptitude with basic electrical understanding
• Strong problem-solving skills
• Ability to work independently in the field
• Valid driver’s license and ability to meet DOT/customer requirements
• Clear communication and documentation skills
• A customer-first mindset—because what we do matters, we show up when they need us
• Flexibility—this isn’t the same schedule every day. Some days start early, run long, or change on the fly, and you’re good with that

Nice-to-Have:

• Experience with industrial equipment or service work
• Technical training or related experience

Perks & Benefits

• Company service vehicle
• Boot and tool allowances
• Medical, dental, and vision coverage
• 401(k) with company match
• Ongoing training and career development

Work Environment

• Travel up to 25% across CIS territories (may vary based on business needs)
• Lift/move equipment (50–100 lb.)
• Work in industrial environments (heights, confined spaces, varying conditions)
• Use of PPE required

Equal Opportunity Statement

Carlton Industrial Solutions is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on any protected characteristic. Employment is at-will and subject to applicable laws. We participate in E-Verify.