Field Service Technician (Kingsport, TN)

CARLTON GROUP INC; Kingsport (TN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Company service vehicle

Boot and tool allowances

Medical, dental, and vision coverage

401(k) with company match

Ongoing training and careerdevelopment

Job summary

Carlton Industrial Solutions is seeking a hands-on Field Service Technician to keep customers' industrial weighing equipment running safely, accurately, and on schedule.

You will perform maintenance, calibration, repair, and installation in the field, troubleshoot issues, and document service notes. Expect travel up to 25% and a dynamic, customer-focused environment with on-call rotation.

Qualifications

• Mechanical aptitude with basic electrical understanding.
• Strong problem-solving skills.
• Ability to work independently in the field.
• Valid driver's license and ability to meet DOT/customer requirements.
• Clear communication and documentation skills.
• Customer-first mindset and flexibility with scheduling.

Responsibilities

• Perform maintenance, calibration, repair, and installation on industrial weighing equipment.
• Troubleshoot mechanical and electrical issues.
• Complete service calls safely and efficiently.
• Communicate clearly with customers on findings and next steps.
• Document work (service notes, time, results).
• Identify and address safety risks on job sites.
• Maintain tools, equipment, and company vehicle.
• Support team and customer needs as they arise.

Skills

Mechanical aptitude

Problem solving

Independent field work

Driver's license

Communication skills

Customer-first mindset

Flexibility

Job description

Job Details

Job Location: TN Kingsport - Kingsport, TN 37660

Position Type: Full Time

Salary Range: $24.00 - $26.00 Hourly

Job Category: Installation - Maint - Repair

Description

Field Service Technician

Carlton Industrial Solutions is looking for a hands-on Field Service Technician to keep customers' industrial weighing equipment running safely, accurately, and on schedule. You'll be the person customers count on when something needs fixing, calibrating, or installing-and the one who helps them avoid costly downtime.

This is more than a repair job. You'll build real relationships with customers, work independently in the field, and play a direct role in keeping their operations safe and productive.

Why It Matters

If it's made, it's weighed-from food to pharmaceuticals. When equipment is off, production slows, quality drops, and people can get hurt. You'll be the one customers count on to keep things safe, accurate, and running.

What You'll Do

• Perform maintenance, calibration, repair, and installation on industrial weighing equipment
• Troubleshoot mechanical and electrical issues
• Complete service calls safely and efficiently
• Communicate clearly with customers on what you find and what's next
• Document your work (service notes, time, and results)
• Identify and address safety risks on job sites
• Maintain tools, equipment, and company vehicle
• Support team and customer needs as they come up
• Participate in on-call rotation and overtime as needed

Perks & Benefits

• Company service vehicle
• Boot and tool allowances
• Medical, dental, and vision coverage
• 401(k) with company match
• Ongoing training and career development

Work Environment

• Travel up to 25% across CIS territories (may vary based on business needs)
• Lift/move equipment (50-100 lb.)
• Work in industrial environments (heights, confined spaces, varying conditions)
• Use of PPE required

Qualifications

What We're looking for

Must-Have:

• Mechanical aptitude with basic electrical understanding
• Strong problem-solving skills
• Ability to work independently in the field
• Valid driver's license and ability to meet DOT/customer requirements
• Clear communication and documentation skills
• A customer-first mindset- because what we do matters, we show up when they need us
• Flexibility-this isn't the same schedule every day. Some days start early, run long, or change on the fly, and you're good with that

Nice-to-Have:

• Experience with industrial equipment or service work
• Technical training or related experience

Equal Opportunity Statement

Carlton Industrial Solutions is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on any protected characteristic. Employment is at-will and subject to applicable laws. We participate in E-Verify.