Field Service Technician – Pyxis Dispensing

Becton Dickinson; San Diego (CA); Remote; USD 39,000 - 59,000; Full time

Job summary

Becton, Dickinson is seeking a field-based service professional to support BD Pyxis automated dispensing systems across healthcare facilities. The role requires travel to customer sites, on-site and remote technical support, and proactive maintenance to ensure system reliability.

Ideal candidates have 3–5 years in hardware/software IT support, plus certifications like CompTIA A+. A valid driver's license and strong customer service skills are essential for success in this hands-on role.

Qualifications

• High school diploma plus 3-5 years of combined hardware, software, and IT support experience.
• 24x7 on-call experience in a customer-facing/field service environment.
• Experience with computer electronics, Windows OS, and networking.
• CompTIA A+ Certification.
• Medical device or electromechanical device service/repair experience.
• Customer Support Certification.
• Valid driver's license meeting BD's auto safety standards.

Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems.
• Diagnose, service, and resolve hardware and software issues.
• Implement preventive maintenance programs.
• Perform installations, repairs, calibrations, and provide sales support.
• Maintain accurate documentation of service activities and inventory.
• Participate in ongoing training and professional development.
• Manage company assets (vehicle, tools, inventory) responsibly.

Skills

Hardware support

IT support

Windows OS

Networking

On-call

Customer service

CompTIA A+

Driver's license

Tools

BD Pyxis

Job description

Becton, Dickinson is seeking a field-based service professional to support BD Pyxis automated dispensing systems across healthcare facilities. The role requires travel to customer sites, on-site and remote technical support, and proactive maintenance to ensure system reliability.

Ideal candidates have 3–5 years in hardware/software IT support, plus certifications like CompTIA A+. A valid driver's license and strong customer service skills are essential for success in this hands-on role.