Field Service Technician – Print & IT Networking (Mon–Fri)

Datamax Inc; Little Rock (AR); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

Paid time off

Tuition reimbursement

Professional development

Employee Assistance Program

Employee Referral Program

Weekday schedule

Job summary

Datamax is seeking a skilled Field Service Technician to install, maintain, troubleshoot, and repair office equipment in Little Rock, AR. You will service multifunction copiers, printers, scanners, and document management devices, combining electromechanical repair with network troubleshooting to maximize uptime and customer satisfaction.

You'll diagnose issues, perform PMs, update firmware, configure systems, and document service calls while delivering exceptional support to clients and

Qualifications

• High school diploma or GED required.
• Experience with Managed Print Services (MPS) for Canon, Ricoh, Sharp, Kyocera, Konica Minolta, HP, Xerox, Lexmark or Toshiba devices.
• Basic networking knowledge: TCP/IP, DHCP, static IP, DNS, gateway, SMB, SMTP.
• Experience with Windows 10/11, Microsoft 365, Active Directory, and Windows Server environments.
• Ability to read service manuals, diagrams and technical documentation.
• Valid driver's license with acceptable driving record.

Responsibilities

• Troubleshoot, diagnose and repair multifunction copiers, printers, scanners, image quality issues, feed problems, and hardware failures.
• Perform preventive maintenance and install replacement parts, calibrations and firmware updates.
• Analyze service history and error codes to identify root causes.
• Install and configure network-connected printers and devices, including drivers and network printing features.
• Collaborate with customer IT teams to resolve printing and scanning issues.
• Deliver exceptional customer support and technical guidance, communicate status and solutions.
• Document service calls accurately and manage service schedules.

Skills

MPS experience

Networking basics

Windows 10/11

Manual reading

Education

High school diploma or GED

Job description

Datamax is seeking a skilled Field Service Technician to install, maintain, troubleshoot, and repair office equipment in Little Rock, AR. You will service multifunction copiers, printers, scanners, and document management devices, combining electromechanical repair with network troubleshooting to maximize uptime and customer satisfaction.

You'll diagnose issues, perform PMs, update firmware, configure systems, and document service calls while delivering exceptional support to clients and