Field Service Technician - Onsite Repair & Solutions

DistributionNOW; Town of Texas (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Bonus

401(k) Retirement savings

Comprehensive benefits

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DistributionNOW is seeking a Field Service Technician to deliver on-site and remote support, installation, repair, and testing of equipment for customers. You will diagnose issues, document actions, and provide clear reports while keeping safety protocols.

Ideal candidates have a high school diploma, strong communication, troubleshooting skills, and the ability to adapt to changing schedules. Assembly experience and familiarity with mobile tools are a plus; you’ll work with a supportive team

Qualifications

• High School diploma and/or equivalent in work experience.
• Excellent interpersonal skills, proficient in oral and written communications.
• Assembly experience preferred.
• Basic reading skills. Must be able to follow directions.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

Skills

Interpersonal skills

Troubleshooting

Mechanical aptitude

Documentation

Team collaboration

Education

High School diploma or equivalent

Job description

DistributionNOW is seeking a Field Service Technician to deliver on-site and remote support, installation, repair, and testing of equipment for customers. You will diagnose issues, document actions, and provide clear reports while keeping safety protocols.

Ideal candidates have a high school diploma, strong communication, troubleshooting skills, and the ability to adapt to changing schedules. Assembly experience and familiarity with mobile tools are a plus; you’ll work with a supportive team