Field Service Technician: Onsite Equipment Expert

Raymond Handling Concepts; Phoenix (AZ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

FSAs

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West is seeking a Field Service Technician to repair and service customer equipment and maintain strong relationships with clients, peers, and management. The role emphasizes safety, productivity, and upholding company standards across all tasks.

Based in Phoenix, the technician will travel within assigned territories, operate company vehicles, maintain tools and parts, and complete paperwork accurately while meeting quoted timelines. Overtime and out-of-town work may be required.

Qualifications

• Excellent written and verbal communication skills.
• Ability to read, write and speak English fluently.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Must be self-motivated and able to manage time efficiently.

Responsibilities

• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Always represent the entire company.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company's insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company's Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Skills

Communication skills

English fluency

Organizational skills

Microsoft Office

Safety procedures

Team player

Customer oriented

Mechanical abilities

Hydraulic systems

Education

High school diploma or GED

Job description

Raymond West is seeking a Field Service Technician to repair and service customer equipment and maintain strong relationships with clients, peers, and management. The role emphasizes safety, productivity, and upholding company standards across all tasks.

Based in Phoenix, the technician will travel within assigned territories, operate company vehicles, maintain tools and parts, and complete paperwork accurately while meeting quoted timelines. Overtime and out-of-town work may be required.