Field Service Technician — On-Site Lottery Retail Tech

SCIENTIFIC GAMES; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Scientific Games seeks a Field Service Technician to service lottery retail locations. You will perform installs, removals, and preventative maintenance on POS and vending equipment, ensuring high customer satisfaction.

Route planning, timing, and accurate reporting are essential in this client-facing role. Requirements include a high school diploma, clean driving record, and ability to lift 35+ pounds; weekend/evening work and overtime may be needed.

Qualifications

• Background check, drug test, and clean driving record required.
• Proficiency with MS Office tools (Excel, Word, PowerPoint).
• Able to troubleshoot software and hardware technologies.
• Strong written and verbal communication in customer interactions.

Responsibilities

• Complete service calls at lottery retailer locations, including installs, removals and maintenance.
• Provide training and preventative maintenance on equipment.
• Build relationships with customers and communicate service value.
• Troubleshoot and repair communications hardware and peripherals at sites.

Skills

Background check

Non-CDL driving

MS Office

Troubleshooting hardware/software

Communication skills

Customer service

Responsiveness

Self-motivation

Time management

Problem solving

Flexible schedule

Overtime

Lifting

Ladder climbing

Education

High School Diploma

Job description

Scientific Games seeks a Field Service Technician to service lottery retail locations. You will perform installs, removals, and preventative maintenance on POS and vending equipment, ensuring high customer satisfaction.

Route planning, timing, and accurate reporting are essential in this client-facing role. Requirements include a high school diploma, clean driving record, and ability to lift 35+ pounds; weekend/evening work and overtime may be needed.