Field Service Technician: On-Site Install/Repair Specialist

DNOW; Midland (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + bonus

401(k) / Retirement savings

Comprehensive Benefits (medical, etc.)

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Service Technician to deliver on-site service and customer support, manage field installations and repairs, and ensure high levels of customer satisfaction. You will diagnose issues, document processes, and collaborate with the technical team to provide effective solutions.

The role requires a high school diploma, strong communication skills, troubleshooting ability, and flexibility to work varied shifts.

Qualifications

• High School diploma or equivalent in work experience.
• Excellent interpersonal and written/oral communication skills.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to work flexible shifts and adapt to changing schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow company procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and make appropriate recommendations.
• Build positive relationships with customers.

Skills

Interpersonal skills

Communication skills

Troubleshooting

Problem solving

Flexibility

Education

High School diploma

Tools

Field tools

Mobile tools

Job description

DNOW is seeking a Service Technician to deliver on-site service and customer support, manage field installations and repairs, and ensure high levels of customer satisfaction. You will diagnose issues, document processes, and collaborate with the technical team to provide effective solutions.

The role requires a high school diploma, strong communication skills, troubleshooting ability, and flexibility to work varied shifts.