Field Service Technician - On Site - Ball Ground, GA

Harpak-ULMA Packaging, LLC; Ball Ground (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Harpak-ULMA Packaging, LLC in Ball Ground, GA is seeking a Field Service Technician to diagnose and repair mechanical and electrical issues on high-tech packaging machinery. The role is on-site with substantial travel nationwide to install, calibrate, and optimize equipment at customer locations.

The ideal candidate has 3+ years of hands-on troubleshooting experience, strong problem-solving skills, and a customer-focused approach.

Qualifications

• 3+ years of experience troubleshooting mechanical and electrical issues.
• Willingness to travel up to 70% (as specified, close to 50–65%).
• Strong communication and customer-focused approach.
• Ability to work on-site at customer locations and with remote support tools.

Responsibilities

• Troubleshoot & Repair – diagnose and resolve mechanical/electrical issues on high-tech packaging machines.
• Install & Maintain – set up, calibrate, and optimize equipment at customer locations.
• Remote & On-Site Support – provide expert assistance both in person and via remote support technology.
• Customer Engagement – deliver top-tier service while training customers on proper machine operation.
• Team Collaboration – work closely with experienced technicians, engineers, and service managers.

Skills

Troubleshooting

Electrical

Mechanical

Customer service

Travel readiness

Cross-training

Tools

Remote support technology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - On Site - Ball Ground, GA

Technical Ball Ground, Ball Ground, GA, US

30+ days ago Requisition ID: 1080

Field Service Technician – Travel, Troubleshoot, and Innovate!

Location: Ball Ground, GA (On-Site)
Travel: 50%-65% (Nationwide)
Compensation: Based on experience

Do you love solving mechanical and electrical puzzles? Are you ready to take your skills on the road and help customers keep their cutting-edge packaging equipment running at peak performance? If so, Harpak-ULMA is looking for YOU to join our team as a Field Service Technician (FST)!

What You'll Do:

• Troubleshoot & Repair – Diagnose and resolve mechanical/electrical issues on high-tech packaging machines.
• Install & Maintain – Set up, calibrate, and optimize equipment at customer locations.
• Remote & On-Site Support – Provide expert assistance both in person and via cutting-edge remote support technology.
• Customer Engagement – Deliver top-tier service while training customers on proper machine operation.
• Team Collaboration – Work closely with experienced technicians, engineers, and service managers.

What You Bring:

• Technical Skills: 3+ years of experience in troubleshooting mechanical/electrical issues.
• Problem-Solving Mindset: Ability to think on your feet and adapt to challenges.
• Customer-Focused Approach: Strong communication skills and a "Can Do" attitude.
• Flexibility: Willingness to travel extensively (70-85%) and adapt to changing schedules.
• Training & Growth: Willing to undergo comprehensive training, including online, in-house, and shadowing senior FSTs.
• Hands-on Training – Get expert mentorship and cross-train on multiple product lines.
• Career Growth – Advance your skills and technical expertise in a high-demand industry.
• Cutting-Edge Technology – Work with state-of-the-art packaging machinery.
• Team-Oriented Culture – A collaborative environment that values innovation and problem-solving.

Ready to start an exciting career where every day brings a new challenge? Become a key player in keeping our customers' operations running smoothly!