Field Service Technician: Office Equipment & Vehicle

Applied Innovation; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

401(k) plan with match

Paid holidays

PTO

Personal holiday

Job summary

Applied Innovation seeks a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service and maintain office equipment at customer sites, driving a company vehicle with a gas card and training provided. Territory includes Tawas City to Alpena as defined by the company.

Ideal candidates are hands-on problem solvers with strong customer service skills. No prior field service experience required, but helpful.

Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization's core values.

Responsibilities

• Repair, maintain, and service a wide variety of office equipment, including multifunction devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Time management

Independent work

Team collaboration

Education

High School diploma or equivalent

Valid Driver’s License

Canon/Ricoh/Kyocera/Sharp certifications (preferred)

Tools

Canon certifications

Ricoh certifications

Kyocera certifications

Sharp certifications

Job description

Applied Innovation seeks a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service and maintain office equipment at customer sites, driving a company vehicle with a gas card and training provided. Territory includes Tawas City to Alpena as defined by the company.

Ideal candidates are hands-on problem solvers with strong customer service skills. No prior field service experience required, but helpful.