Field Service Technician - Oscoda to Alpena

Applied Innovation; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

401(k) plan with match

Paid holidays

PTO

Personal holiday

Job summary

Applied Innovation seeks a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service and maintain office equipment at customer sites, driving a company vehicle with a gas card and training provided. Territory includes Tawas City to Alpena as defined by the company.

Ideal candidates are hands-on problem solvers with strong customer service skills. No prior field service experience required, but helpful.

Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization's core values.

Responsibilities

• Repair, maintain, and service a wide variety of office equipment, including multifunction devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Time management

Independent work

Team collaboration

Education

High School diploma or equivalent

Valid Driver’s License

Canon/Ricoh/Kyocera/Sharp certifications (preferred)

Tools

Canon certifications

Ricoh certifications

Kyocera certifications

Sharp certifications

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands‑on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company‑provided vehicle to customer locations, with a gas card, required tools, and training provided by the company. This role will have a territory that is still being defined. At this time, the area is expected to include Tawas City to Alpena.

Duties and Responsibilities:

• Repair, maintain, and service a wide variety of office equipment, including multifunction devices
• Maintain an assigned service territory and provide a high level of responsiveness and service quality
• Diagnose and troubleshoot equipment issues efficiently and accurately
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met
• Maintain accurate inventory of parts, tools, and service documentation
• Follow established service procedures and safety guidelines
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization
• Perform other duties as assigned

Minimum Qualifications:

• Strong mechanical and technical aptitude
• Proven troubleshooting and problem-solving skills
• Excellent organization, communication, and time management skills
• Ability to plan work effectively and manage multiple service calls
• Customer-focused mindset with a commitment to service excellence
• Ability to work independently and as part of a team
• Understanding and alignment with the organization’s core values

Education/License/Experience Requirements:

• High School Diploma or equivalent education required
• Valid Driver’s License with a good driving record required
• Factory certifications (Canon, Ricoh, Kyocera, and/or Sharp)preferred but not required
• Knowledge of print drivers and basic network communication is helpful
• Prior field service or technical repair experience is a plus, but not required

What We Offer:

• Competitive pay
• Paid holidays, PTO, plus 1 personal holiday
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
• 401(k) plan with company match
• Opportunities for career growth and advancement within a growing, family-owned business