Field Service Technician - Oscoda to Alpena

appliedinnovation; Michigan; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays, PTO, plus 1 personal

Comprehensive benefits package

401(k) plan with company match

Career growth opportunities

Job summary

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position services and maintains office equipment at customer locations, representing the company with professionalism and care.

Training will be provided; prior experience is helpful but not required. The role includes driving a company vehicle, with a gas card, and a territory defined from Tawas City to Alpena.

Qualifications

• Minimum Qualifications as listed: strong mechanical and technical aptitude, troubleshooting skills, excellent organization and communication, ability to manage multiple service calls, customer-focused mindset, ability to work independently and as part of a team, alignment with core values.

Responsibilities

• Repair, maintain, and service a wide variety of office equipment, including multifunction devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle safely and professionally.
• Represent Applied Innovation positively in all customer interactions.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Organization

Communication

Independent worker

Team player

Customer focus

Print drivers knowledge

Education

High School Diploma or equivalent

Factory certifications (Canon, Ricoh, Kyocera, Sharp)

Tools

Print equipment servicing tools

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full‑time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands‑on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company‑provided vehicle to customer locations, with a gas card, required tools, and training provided by the company. This role will have a territory that is still being defined. At this time, the area is expected to include Tawas City to Alpena.

Duties and Responsibilities:

• Repair, maintain, and service a wide variety of office equipment, including multifunction devices
• Maintain an assigned service territory and provide a high level of responsiveness and service quality
• Diagnose and troubleshoot equipment issues efficiently and accurately
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met
• Maintain accurate inventory of parts, tools, and service documentation
• Follow established service procedures and safety guidelines
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization
• Perform other duties as assigned

Minimum Qualifications:

• Strong mechanical and technical aptitude
• Proven troubleshooting and problem‑solving skills
• Excellent organization, communication, and time management skills
• Ability to plan work effectively and manage multiple service calls
• Customer‑focused mindset with a commitment to service excellence
• Ability to work independently and as part of a team
• Understanding and alignment with the organization’s core values

Education/License/Experience Requirements:

• High School Diploma or equivalent education required
• Valid Driver’s License with a good driving record required
• Factory certifications (Canon, Ricoh, Kyocera, and/or Sharp) preferred but not required
• Knowledge of print drivers and basic network communication is helpful
• Prior field service or technical repair experience is a plus, but not required

What We Offer:

• Competitive pay
• Paid holidays, PTO, plus 1 personal holiday
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short‑term disability coverage
• 401(k) plan with company match
• Opportunities for career growth and advancement within a growing, family‑owned business