Field Service Technician: Office Equipment Repair

RJ Young Company; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

RJ Young Company seeks a field-based Technical Service Representative to repair and maintain copiers, printers, scanners and fax machines. You’ll work in real-world environments, handling hardware, setup, and basic network connectivity; not an IT help desk role.

Daily field travel to customer sites is required; full-time schedule with some overtime or weekend work may occur. High school diploma or equivalent is required, with preferred technical training.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to diagnose and repair mechanical and electrical issues on office equipment.
• Willingness to travel between customer locations and work in field environments.

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines.
• Perform preventative maintenance and part replacements.
• Set up devices to print and scan on basic networks (not an IT role).
• Provide basic training to end users on hardware functions.
• Work independently in the field and coordinate with the service team.

Skills

Problem Solving

Customer Service

Communication

Interpersonal Skills

Accountability

Creative Thinking

Self-Management

Education

High School diploma or equivalent

Technical training or related coursework

Job description

RJ Young Company seeks a field-based Technical Service Representative to repair and maintain copiers, printers, scanners and fax machines. You’ll work in real-world environments, handling hardware, setup, and basic network connectivity; not an IT help desk role.

Daily field travel to customer sites is required; full-time schedule with some overtime or weekend work may occur. High school diploma or equivalent is required, with preferred technical training.