Field Service Technician - Office Copiers & Printers

DEX Imaging Inc.; Sacramento (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Travel reimbursement

Supportive team

Job summary

DEX Imaging is seeking a Field Service Technician in Sacramento, CA to diagnose, repair, and maintain office technology equipment such as copiers and printers. You’ll install, configure, and test devices at customer sites while delivering excellent customer service and clear communications during onsite visits.

Applicants should have mechanical aptitude, troubleshooting skills, and the ability to work independently.

Qualifications

• Mechanical aptitude and strong troubleshooting ability.
• Customer service and communication skills
• Ability to work independently and manage time effectively
• Basic computer and networking knowledge
• Positive attitude and willingness to learn new equipment and technology
• Valid driver’s license and reliable transportation

Responsibilities

• Diagnoses, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices
• Perform preventive maintenance and complete routine service calls
• Install, configure, and test equipment at customer locations
• Provide excellent customer service and technical support during onsite visits
• Maintain accurate service records and communicate repair updates clearly
• Manage assigned territory and service schedule efficiently
• Work independently while remaining connected to a supportive service team
• Continue developing your knowledge of office technology, equipment, and manufacturer-specific service procedures

Skills

Mechanical aptitude

Troubleshooting

Customer service

Time management

Communication skills

Computer networking basics

Driver's license

Job description

DEX Imaging is seeking a Field Service Technician in Sacramento, CA to diagnose, repair, and maintain office technology equipment such as copiers and printers. You’ll install, configure, and test devices at customer sites while delivering excellent customer service and clear communications during onsite visits.

Applicants should have mechanical aptitude, troubleshooting skills, and the ability to work independently.