Field Service Technician: NA Travel & Training

Logopak Systeme GmbH & Co.; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer matching

Paid time off

Company vehicle or allowance

Company phone and laptop

Paid training

Job summary

Logopak USA is seeking a mobile, self-starting Field Service Technician to support customers across North America, including the United States, Canada, and Mexico. The role focuses on repairs, installations and training across on-site sites while coordinating with our engineering team in Germany.

You will travel extensively (50-75%), diagnose issues, document with photos/videos, and lead on-site operator training.

Qualifications

• 3+ years of field service experience with industrial equipment or systems integration.
• Strong diagnostic and troubleshooting skills; able to work independently in the field.
• Experience with mechanical/electrical maintenance and use of standard tools.
• Willingness to travel extensively across North America (50-75%).

Responsibilities

• Perform installations, emergency repairs, preventative maintenance, and retrofits across the US, Canada, and Mexico.
• Lead operator and maintenance training at customer sites.
• Diagnose mechanical, electrical, and software issues and implement durable solutions.
• Submit detailed service reports, photos, videos, and parts requests after visits.
• Maintain on-vehicle spare parts inventory and coordinate replenishment via ERP.
• Collaborate with customers and colleagues across time zones.

Skills

Field service

Diagnostic skills

Independence in field

Travel 50-75%

Valid driver's license

English proficiency

Remote/remote support familiarity

Tools

PLCs

Labeling software

Networking basics

Job description

Logopak USA is seeking a mobile, self-starting Field Service Technician to support customers across North America, including the United States, Canada, and Mexico. The role focuses on repairs, installations and training across on-site sites while coordinating with our engineering team in Germany.

You will travel extensively (50-75%), diagnose issues, document with photos/videos, and lead on-site operator training.