Field Service Technician (US, Canada & Mexico)

Logopak Systeme GmbH & Co.; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer matching

Paid time off

Company vehicle or allowance

Company phone and laptop

Paid training

Job summary

Logopak USA is seeking a mobile, self-starting Field Service Technician to support customers across North America, including the United States, Canada, and Mexico. The role focuses on repairs, installations and training across on-site sites while coordinating with our engineering team in Germany.

You will travel extensively (50-75%), diagnose issues, document with photos/videos, and lead on-site operator training.

Qualifications

• 3+ years of field service experience with industrial equipment or systems integration.
• Strong diagnostic and troubleshooting skills; able to work independently in the field.
• Experience with mechanical/electrical maintenance and use of standard tools.
• Willingness to travel extensively across North America (50-75%).

Responsibilities

• Perform installations, emergency repairs, preventative maintenance, and retrofits across the US, Canada, and Mexico.
• Lead operator and maintenance training at customer sites.
• Diagnose mechanical, electrical, and software issues and implement durable solutions.
• Submit detailed service reports, photos, videos, and parts requests after visits.
• Maintain on-vehicle spare parts inventory and coordinate replenishment via ERP.
• Collaborate with customers and colleagues across time zones.

Skills

Field service

Diagnostic skills

Independence in field

Travel 50-75%

Valid driver's license

English proficiency

Remote/remote support familiarity

Tools

PLCs

Labeling software

Networking basics

Job description

Field Service Technician (US, Canada & Mexico)

Travel across North America, solve technical challenges and support customers in the United States, Canada and Mexico. Work with advanced industrial labeling systems and enjoy a high degree of independence, responsibility and professional development.

Logopak is a leading manufacturer of industrial print‑and‑apply labeling systems and integrated identification solutions. For more than 45 years, we have been developing, manufacturing and supplying innovative labeling technology for logistics and industrial applications worldwide. Headquartered near Hamburg, Germany, Logopak operates internationally with locations in the United Kingdom, France, the Netherlands, Sweden, Denmark, Poland, Spain and the United States. As a wholly owned subsidiary of the Possehl Group, we combine the stability of a strong international organization with the agility and innovation of a customer‑focused technology company. Today, approximately 300 employees worldwide contribute to helping customers improve efficiency, traceability and productivity through reliable labeling and identification solutions.

Field Service Technician (US, Canada & Mexico)

• Full time
• Professionals
• Starting at:From now on

We're seeking a mobile, self‑starting Field Service Technician to support customers throughout North America. This Field Service Technician role focuses on repairs, installations and customer training across the United States, Canada and Mexico while providing on‑site technical leadership and maintaining close collaboration with our engineering team in Germany.

Field Service Technician Responsibilities:

• Perform installations, emergency repairs, preventative maintenance and retrofits across assigned territories in the United States, Canada and Mexico.
• Lead operator and maintenance training at customer sites.
• Diagnose mechanical, electrical and software issues and implement durable solutions with minimal supervision.
• Submit detailed service reports, photos, videos and parts requests following each customer visit.
• Maintain on‑vehicle spare parts inventory, track usage and coordinate replenishment through the ERP system.
• Work effectively with customers and colleagues across different time zones and international locations.

Your Profile as a Field Service Technician:

• 3+ years of field service experience with industrial equipment, systems integration or mechanical/electrical maintenance.
• Strong diagnostic and troubleshooting skills with the ability to work independently in the field.
• Experience using standard mechanical and electrical tools and performing repairs.
• Comfortable travelling extensively (50–75%) throughout North America.
• Valid driver’s license.
• Excellent communication skills in English; Spanish language skills are an advantage.
• Comfortable documenting technical issues with photos and short troubleshooting videos for remote engineering support.
• Authorization to work in the United States.
• Willingness and ability to travel internationally.
• Access to a major airport is an advantage.
• Experience with cross‑border service activities and familiarity with customs and shipping documentation is advantageous.
• Experience with PLCs, labeling software and networking fundamentals is an advantage.

Ready to become our next Field Service Technician?

• A secure position within an internationally operating and financially strong company.
• Competitive base salary and attractive benefits package.
• Medical, dental and vision insurance.
• 401(k) retirement plan with employer matching contribution.
• Minimum three weeks paid time off plus paid holidays.
• Short‑and long‑term disability insurance and basic group life insurance.
• Company vehicle or vehicle allowance for a high‑travel role.
• Company phone and laptop.
• Paid training and professional development opportunities.
• High degree of personal responsibility and independent working.

Interested in joining Logopak USA?

We look forward to receiving your application, including your earliest possible start date and salary expectations.

Logopak Corporation, Alex Kluender, 7400 Carmel Executive Park Dr, Suite 115, Charlotte, NC 28226, E-Mail: [e-mail]