Field Service Technician – Mobile POS & Store Systems

CVS Health; Springfield (IL); On-site; USD 25,000 - 53,000; Full time

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems, POS, pharmacy systems, and store technology.

You will diagnose issues, perform preventive maintenance, document service calls, and collaborate with IT teams to minimize downtime while delivering friendly, capable service to store colleagues.

Qualifications

• 1+ years hands-on experience troubleshooting hardware.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Champaign/Urbana, IL (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to accelerate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Troubleshooting hardware

Driver's license

Customer service

Willingness to travel

Education

High School Diploma or GED

Job description

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems, POS, pharmacy systems, and store technology.

You will diagnose issues, perform preventive maintenance, document service calls, and collaborate with IT teams to minimize downtime while delivering friendly, capable service to store colleagues.